Enhanced “In Transit” flow/functionality
We encounter a lack of important functionality to efficiently follow-up on In transit requests (physical item requests to another pick-up location). We would like the functionality to be extended with the following additional features:
1. A patron facing letter when the requested item is placed “in transit” by the owning library, so that the patron is better informed of the status of his request.
We want to create a situation that once a requested item is being transported, there is in fact no way back and a fee needs to paid.
2. To make it impossible for patrons to cancel their request in Primo once the requested item is already in transit or on the hold shelf in the pick-up location.
We need a granular setup config to define the end user cancellation option in Primo based upon the status of the request.
3. A letter to the owning library when a patron is cancelling his request in Primo, so that the owning library might avoid sending items that have already been cancelled.
Context: multiple different libraries within 1 institution, and some of these libraries handle dozens of request per day based upon the request slip. This means:
o It’s too time consuming to check the expired hold shelf for all items which are possibly cancelled…
o A cc or bcc added to the cancellation letter is not an option, because this is an institutional letter and cancellation request letters will come in from multiple libraries… The ‘alert’ / letter needs to be owning library specific!