Include past digitization request information in borrower request tab
In the Manage Patron Services area, you can see current and past loans, current and past returns, but once a digitization request has been processed, it is no longer viewable from the borrower record.
Being able to see past digitization requests from each patron would help immensely with being able to identify when a patron has already received material from a certain resource. Being able to see previous request details in a list (including title, author, barcode, pages already provided) will help identify if providing additional requests from the same title may exceed the allowable copyright limit for material from a single resource. It would be especially helpful if a digitization request was directed to a different copy at a different location which would mean a different staff member may not realise a chapter had already been provided from that title to that user.
Currently, there is no simple way to identify if a user has already been supplied with a chapter/section from a title, and if they request additional chapters at a later date, the library may unintentionally be infringing copyright allowable limits for supply.
Displaying this information in the request tab of the Manage Patron Services borrower record would be a simple solution...
Kerrie Stevens
shared this idea
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Patricia Farnan
commented
We are just working on implementing Digitisation requests now so this will be helpful for us.
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The ability to view past requests in the patron services workbench is coming up when the new Circulation Desk UI will be released in the upcoming November 24' release
