Alma RS - Lending - Ship item digitally - email address to be viewable & editable
When Lending requests are shipped via ‘Ship item digitally’ staff cannot see the Borrowing library’s email address.
Below is a specific case with a VDX borrowing library. However the case can be applied to other scenarioes such as when a borrowing library asks to have the request shipped to a different email address.
Case:
When a VDX Borrowing library has the VDX proprietary DocStore enabled and sends a Lending request to an Alma library, the DocStore email address is output in the email request field in Alma RS (docdellibrariesaustralia@vdxhost.com).
• Non VDX libraries cannot send digital content to this email address.
• The display of the DocStore address in the Alma email address field and the VDX inability to receive content from non VDX libraries is a VDX shortcoming.
If Lending staff have not seen and replaced the DocStore email address in the request’s General Information tab and use ‘Ship item digitally’ they are unaware that they are shipping to an invalid email address.
Lending staff are only alerted to the error when the Borrowing library responds that the digital content has not been received.
Please can the ‘Ship item digitally’ form be enhanced to include the Lending Library’s email address and the ability for the Borrowing library to update the email address on the ‘Ship item digitally’ form?
Please see the attached document for screen shot information.