Hide Renew option when Patron Mediated Renewal is Rejected (Borrowing Requests)
We use Alma Resource Sharing and have Primo VE. We want to use the Patron Mediated Renewal workflow for Borrowing requests. This means that users will be able to request Renewal of their interlibrary loans via their My Library Account in Primo.
Whilst testing the workflow we found that when users request a renewal and the partner library rejects the renewal, after notifying the patron via email, the Renew option reappears in My Library Account against the loan. This was confirmed by Ex Libris as expected behaviour in our SalesForce ticket #00827864.
This is misleading when the user has already been informed by email that the renewal is not possible. It also could result in unnecessary renewal requests if the user chooses to continue clicking Renew.
Instead we would like the Renew option in My Library Account to be hidden when the partner library has already rejected a renewal request in the case of the patron meditated workflow being activated.
The Renew option could either be removed entirely (like when the terms of use for Interlibrary loans are Not Renewable) or be replaced with a configurable label e.g. ‘Renewal not available’.
Kirstie N
shared this idea
Hello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team