Ability to flag a request for further investigation/Make notes visible from request summary
Currently there is no ability to flag a request for further investigation. This would be useful in both lending and borrowing.
In lending:
If an item is being returned and we need to change the call number, if we could flag the item a staff member could look at the notes and make the changes.
If the item has previously been lost and has been returned. We now need to do further work on the item before it can go back to the shelf. Once again we need to go into the notes to find out what we need to do, who we need to pass the book to etc. Flagging the item would make us look at the notes.
On these items we can place work orders but it would be more efficient for the item to be stopped before it was returned, rather than wait for the work order to be activated. It would also be an extra step outside of Resource sharing to do a work order.
In borrowing:
If a patron wants an item posted, we put this in a note but without a flag to tell us to look there we can miss these notes.
If a patron needs their document sent to a different email address, we would add this in a note. Again we would miss this if we didn’t have some kind of a flag to indicate that we needed to look at the notes.
Alternatively if a flag is not possible, could we have the ability to pin/activate a note/s that would make them visible on the front of the request summary. We can add to the request note in borrowing and that will then appear on the summary screen however, this will also be sent to any lending library which would be a privacy issue. There is no ability to do this in lending however.
Emelia Sutton
shared this idea
Hello All,
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Alma Product Team