hold shelf processing and active hold shelf
It would be very useful at my Library if there was a way to see all items that are currently in 'hold shelf processing'. This could be a list similar to that of 'active hold shelf' or a report every evening of books that have been returned, are requested by another user but have not been trapped. Many of our users return books using the self service machines. Although users are directed to return reserved books to a seperate bin for processing many do not.
louis
shared this idea
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Lai
commented
Hi Louis!
If you go to: Fulfillment > Resource Requests > Monitor Requests & Item Processes
then use the Facets to narrow down your search: Workflow Step > Hold Shelf Processing
Is that something you were looking for? I believe you have to have Fulfillment Services Manager, Fulfillment Services Operator, or Requests Operator role to to see the Monitor Requests & Items Processes List.