Lead time for booking requests
We use the Reading Room functionality for our Rare Books and Special Collections items. These items are not on open shelves and are securely stored with access only available to staff to retrieve items. Currently there is no way to specify a lead time between making the booking and the start time of booking (ie. you can make a booking for an item at 10am, with a booking start time of 11am that same day). Staffing levels, item availability and item condition can sometimes mean that items are not available for use immediately (if at all), which creates problems for our clients – particularly if they have travelled some distance to specially view the item.
The ability to configure a lead time between time of making a booking and booking start time would ensure that we providing a better client experience for users of our Rare Books and Special Collections. It would give our staff time to check item condition and availability, and advise client of outcome of this before they arrive at our Library to view the item. This would mean that clients, many of whom will have travelled some distance to our Library, are guaranteed access when they visit us.