Enhance Report to ExLibris ticket fields within Alma
Enhance the Report To ExLibris form in Alma with the following so that it matches the tickets submitted via SalesForce:
Contact Name field: defaults to whomever is logged in/made the default contact if there is no match. Ex: if Person B is logged into Alma and is configured to report from Alma, they are the default when submitting a problem, not Person A (which is currently listed first because its an alphabetical listing). This would help staff to submit tickets faster and without having to go into SalesForce after submitting to change the name.
Priority: Allow this as a field! This field is in Salesforce tickets but not an Alma-submitted ticket. This field, once a ticket is submitted, is not editable.
Emails: allow extra emails to be added to the ticket.