Allow replies to emails sent to users to be received in Alma
When the system sends an email to users, it should be possible to for the user to reply to that email and the response to appear in Alma in the appropriate place (prob along with a notification so staff can see that there is a reply for them). This would avoid having to manage email conversations outside of Alma. Not only would this be of benefit to Alma, but it could benefit other Platform products such as Esploro and potentially Leganto.
Andy Bussey
shared this idea
Hello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
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Alma Product Team