ALL Lending and Borrowing Letters should include external request id in Email Subject
Examples where this is painfully missing:
* Lender Reject Email Letter
* General Message
This documentation contains the short list of letters where it is included:
https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/070Configuring_Alma_Letters
Configuring Letter Labels
You configure the labels associated with specific letters on letter code tables.
Two kinds of data are substituted into, and configured by, the letter XSL (see Customizing Letter XSL Style Sheets) before the letter is sent (to the patron, or the printer, or wherever): labels and XML data. Alma generates dynamic XML data (see Viewing a Letter’s Source XML). Labels are strings of text that you create and translate. Some letters can include the string %reqId% in the description column of the Subject label. This will be replaced with the request’s ID when the letter is generated. The letters that include this option are:
BorrowerOverdueEmailLetter
ExternallyObtainedLetter
FulCancelEmailLetter
FulOutgoingEmailLetter
FulRenewEmailLetter
LendingRecallEmailLetter
QueryToPatrontLetter
Hello All,
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Joan Kolarik commented
Adding some keywords: external identifier; external id