Add previous user in manage patron services should be optional
This feature should be optional. We have already had a lot of reactions from our staff at the counter that they find it difficult to keep the privacy of the users when working at the counter and patrons are able to see the Alma screen with names of users recently viewed.
See the completed case here:
https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/17300062-add-previous-user-in-manage-patron-services
Best,
Ann-Louise Skjager
Oslo Metropolitan University
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The March 2018 Release made a change such that the user's previous selections history now displays the list of previous selections only when you click the clock icon
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Ann-Louise commented
Can you close case and return votes on this one? It's been completed in these two similar cases: https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/33151459-add-an-option-to-turn-off-prediction-of-past-scann
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Anonymous commented
I concur with Ann-Loise. It's irritating to have past user record appear when you are serving a new person. This gives more room for error and is in breach of confidentially.
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KF commented
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Silje Skogheim commented
I agree with Syrstad in respect of making the feature optional in personalized setting. I myself find the feature useful.
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Vegard Syrstad commented
But if the feature is to be optional, it should be optional in personalized settings for each of us to decide whether the feature should be turned on or not. Not for an institution to either turn it on or off for all the members of the staff. Some of us find the feature very useful, while others find it annoying.
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Tordis Korvald commented
In addition I have experienced a problem that the previouse users name "sticks", so even if you write in the next users name, or scan their user ID, the previouse users name pops up. Unless you are aware of this problem, you might unwittingly register a loan for the new user on the preiouse users name. Very unfortunate!