Automatic transfer of the RS borrowing request cancellation note
Functionality wanted: Cancellation notes in Resource Sharing Borrowing Requests to be transferred to the resource Notes tab automatically.
Currently, cancellation notes in Resource Sharing Borrowing Requests don’t get transferred to the resource Notes tab automatically. However, since it is used in cancellation notification emails for users, ILL staffs should be able to have access to the same information the users see. This is necessary as it will help ILL staffs address user inquiries about the cancellation in a timelier manner when they come up. Otherwise it will take ILL staffs minutes to go through all the related materials before finally figuring out why the request had to be cancelled. The Library’s ILL staffs have come up with manually adding the note in the resource note tab using Quick Add, but it still requires extra work.
The cancelation reason and cancelation note are included on the resource sharing request history tab as of the April 2019 release. See https://knowledge.exlibrisgroup.com/Alma/Release_Notes/010_2019/Alma_2019_Release_Notes?mon=201904BASE