Configure better functionality (letters and fining) to calculate a new due date for an overdue item when it has been recalled
In an institution where we do not use automated renewals, we encounter instances where patron 1 has an item and allowed it to get overdue but it is then recalled. The letter that goes out does not use our configurations to calculate a new due date from the date of the request and it starts to calculate fines immediately. This causes much patron distress as they can't go back into the past to return the item, nor are they informed that there might be a grace period to return the item. Staff then also have to follow up (if they catch it) to waive the fines if the item is returned in the grace period. All of the stress and follow up work could be avoided if this could be configured. Ex Libris (through a support case) indicates that this is currently not possible.
Becky Smith
shared this idea
Hello All,
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Alma Product Team