Add options to retain manually-added (internal) information when toggling a record to external user
Currently, notes (and other internal fields) disappear from internal patron records after toggled to external patron records. Per support documentation https://developers.exlibrisgroup.com/alma/integrations/user-management and testing, this is intended behavior in Alma based on assumptions made and imposed by the system. As a community college, we have many students who leave school for some time and become community users and then enroll again after a period of time. Many community members also become students, staff or faculty. In order not to lose the vital internal information, we have to do time-consuming work arounds.
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Hello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
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Alma Product Team