Rapido
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87 results found
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Expand more fields to input ILL code for book chapter lending
We currently use autoholding for Wiley UBCM trials and purchased titles in a single E-collection, "Wiley Online Library - Autoholding Books." This workflow worked well until our Library implemented ebook chapter inter-library loan (ILL) for Wiley purchased titles using Rapido. Due to Alma’s technical limitation, we need to add an ILL code to the internal description of E-collections that allow ILL, which cannot be done in our current setup. Therefore, we plan to separate Wiley UBCM trials and purchased titles into two different E-collections.
We request an enhancement to Alma to include more fields for ILL codes, ideally at the…
3 votes -
History of loan facet addition
Any request regardless of status can move to the overdue status. At this point, staff or sets can no longer differentiate between items that have been loaned or not. This makes it impossible to distinguish through sets which items are ready to pull from our hold shelves (a separate workflow from local hold pulls) because they've never been checked out and have now reached their due date and are ready to be returned to their partners.
We would appreciate if the facets would include the option to show items that have been loaned but may currently be in a different…
3 votes -
Stacking requests functionality for scanning items
We will occasionally receive multiple digitization requests from the same item from the same school or from different schools. The issue is that Alma only writes one request to the pick from shelf at a time. This would work for physical requests, but for digital scan requests, its not the most efficient workflow.
For example we receive two requests, one for chapter 2 and one for chapter 3 - whether they go to the same or different schools is not relevant.
The current workflow is:
a. request writes to pick from shelf
b. staff retrieves item from the shelf
c.…3 votes -
Allow patron to delete pdf from Primo after downloading locally
Allow patron to delete pdf from Primo after downloading. This helps patrons manage very large lists of received pdfs. Some of our patrons are used to being able to delete received pdfs after downloading them locally, since this functionality was available in Illiad.
3 votes -
Enable requestor/partners to see open and completed digitization requests in Primo
We are in the process of migrating from ILLiad to Rapido for digitization requests. Our patrons/customers can now self register which creates an Alma User and Partner, and then place their digitization requests. And with the new features, we are able to fulfill, and then bill for this fulfillment work.
A feature that our customers had in ILLiad, and is not available in Alma/Primo/Rapido is to sign into Primo, and see open and completed Rapido digitization requests.
These customers are law firms, engineering firms, non-local independent researchers, etc. who are using our Primo site and not their own University library…
3 votes -
Allow changes to Rapido expected delivery date
While most Rapido digital requests are delivered within 24 hours, we experienced cases in which this was not true. Patrons come to expect this rapidity and are disappointed when the article arrives after more than one day.
If we could alter the expected delivery date (not just the hours label), it would be helpful. Even if most requests are received within 24 hours, changing patrons' expectations would be helpful.
Thank you for considering this idea!
3 votes -
External ID number should change if the partner library changes
Rapido keeps the old ILL number (External ID) when a borrowing request is not filled and moves on to another partner. The Ext ID number should be unique between a pair of partners. Right now you can have a Rapido request with a RapidILL number, a British Library request with a RapidILL number etc. Because each partner type has a different set of conditions (ex. allowance of renewals), each time you have a different type of partner, there should be a new Ext ID number.
3 votes -
Automatic locking and visual indicators for in-progress requests
Enable the system to detect when a request is being viewed or edited, lock it from editing by other users, and clearly display that it is being worked on.
Current gap: Staff cannot see when another user is working on a request without manually assigning it, and requests are not locked when being edited
Impact:
Adds cognitive load and extra manual steps
Risk of duplicate work if not locked when editing
Particularly problematic with large teams and part-time staff as the way the system works it’s not easy to separate requests from each other. There’s a high likelihood that people…
3 votes -
Allow library to fully edit their member name
Alma requires you to use the institution name in your resource sharing shipping information. For libraries that share an instance of Alma with another college or university this creates confusion for partner libraries during processing because the first name in the institution name is not necessarily the name of where an item is going.
Example:
Borrowing library: College A
Institution name: University of B and College A
Shipping address:
University of B and College A - College A
123 main
town, state, 00000Allowing libraries to fully customize their resource sharing member name (or fully customize their shipping information) will…
2 votes -
Full request history for users
Enable users to access a complete history of all past requests, including cancelled requests.
Current gap: Cancelled requests are not visible to users
Impact: Users cannot track outcomes or reference past activity. This can lead to users requesting the same material again, especially with researchers requesting large numbers of requests.
2 votes -
Local due date not synced with system updates
When patron account expirations are updated across the system, Rapido loan due dates are not updated. Physical loans received can have a due date later than the expiration dates, and currently staff need to manually update due dates after the system updates. This leads to patron confusion about due dates, and added staff hours. We'd propose a change that allows Rapido loan due dates to be correctly attributed when patron accounts are renewed.
2 votes -
Convert to Resource Sharing should not be an option on the pick from shelf, when the item is a lending request from another school.
Convert to Resource Sharing should not be an option on the pick from shelf, when the item is a lending request from another school.
As we understand it, "Ship Digitally" requests should be Cancelled and "Patron digitization requests" should be Converted. However, requests in the pick from shelf lists don't show this distinction and both "Cancel" and "Convert" are options in the row action. To minimize confusion, we would prefer to gray out or hide the "Convert" option for a Ship Digitally? request.
We've been telling staff to try to Convert first, and if they get an error, then go…
2 votes -
Create a way of marking borrowing requests visually for Staff Attention
Sometimes we receive borrowing requests that need special staff attention when the item is received or returned. Examples include:
When the other library is sending an invoice inside the item we are receiving
When the other library requests special handling in the use of the loaned item
When an item needs to be returned in special packaging or with insurance
When an item needs to be returned with accompanying IFLA vouchers
When an item has loose pieces which need to be checked for upon receipt or before return
When the item received in a request did not come from the…
2 votes -
Limits for RapidILL scan from print requests
Since all Rapido scan requests are converted to RapidILL requests and thus have a 24-hour service commitment, we’ve been noticing an unmanageable workload on Mondays with requests coming in over the weekends. Prior to dropping OCLC we could balance our workload by doing the urgent requests first and the less urgent requests another day, but now all of our most time-consuming requests are also urgent.
Possible solution: Limiting the number of scan from print requests that can be assigned to one library at one time.2 votes -
Note to Patron for Digital Local Upload
It would often be helpful to include a note to the patron when filling local, digital borrowing requests. This would allow us to provide further context or resources about an uploaded file or link to the patron when filling requests with owned materials through the local fill process.
For instance, for owned digital materials, we would like to paste the permalink for the digital holding in the catalog into the URL field and use this as an opportunity to educate the patron on how to access the material themselves instead of uploading the file we own directly to them. However,…
1 vote -
Add External ID as customize option to "Pick From Shelf" data for display
This would be especially helpful when scanning articles for RapidILL.
1 vote -
Add "Reported" Filter to the Borrowing Side of Rapido
We use the Reported filter in Lending lets us filter between items that have been printed (Reported=Yes) and requests that have not been printed (Reported=No). We use this to make sets to print pull slips in Lending without accidently reprinting anything.
We would like this in Borrowing to help us with our return label Sets. We could then have one Set for items that have been returned and need a shipping label printed. Currently we have to have multiple Sets and it is confusing trying to figure out which items have been printed and shipped and items that need a…
1 vote -
Add RapidILL pod information to Rapido
Libraries are part of different RapidILL pods with different agreements around fulfillment time and loan length. We would like RapidILL pod information to import into Rapido and be available in Analytics.
1 vote -
In Rapido Primo profile, filter out full text resources provided by our library.
When our patrons link to our Rapido Primo profile, the results include full-text resources provided by our library. This is confusing to our patrons. This should only include resources that can be requested from other libraries.
1 vote -
Attempt to balance loaning and borrowing within a pod
We recently joined, and then 3 months later withdrew from, the US Pod. We were lending twice as many books as we were borrowing, and since it's reciprocal, it was a net cost for us when you include the shipping costs. We would want to join again, if there was a load balancing function that reprioritized lenders based on who was a net lender vs a net borrower. It would not need to be perfectly equal; maybe a quarterly review and adjustment. The current load balancing as I understand it only balances per day, which was not working for us.…
1 vote
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