Rapido
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95 results found
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Full request history for users
Enable users to access a complete history of all past requests, including cancelled requests.
Current gap: Cancelled requests are not visible to users
Impact: Users cannot track outcomes or reference past activity. This can lead to users requesting the same material again, especially with researchers requesting large numbers of requests.
5 votes -
Resupplying a Request - be made avaliable for non - rapido requests
"Resupplying a Request"
Currently "resupply" a document on the Lending side is possible only for Rapido/RapidILL requests and not other Alma Resource Sharing Partner requests such as requests from ISO LADD partners.
However most Alma libraries have requests coming from difference sources and now this feature is creating different workflows, making it too hard to use, i.e. Rapiod request can use "resupply", Non Rapid requests via ISO partners cannot, staff will have to use email to resupply.
We'd like to see all requests coming into Alma can be resupply using this feature.
Case #07262909
Currently "Resupplying a Request" works if…
4 votes -
Add search by book chapter title
Rapido allows us to search by article title, but not book chapter title. We would like to be able to search by book chapter title as well.
4 votes -
Show original source of GTI records
Our patrons can find some pretty unique items through the GTI records in Primo, especially as more libraries place archival records in their catalogs. However, they expect to be able to request these items via interlibrary loan, and without any way to tell whose catalog the record originated from we are having trouble finding items which are listed in the GTI but not listed in OCLC’s Worldcat. We would like the original source of GTI records to be accessible to resource sharing staff on the backend. If there are more than three sources for a given record, only three can…
4 votes -
Full partner records for RapidILL partners
Our Rapido, ISO, and email partners all get full partner records in Rapido. However, our Rapid partners just get a per-request import of contact information from the Rapid directory that we can’t augment or otherwise work with. We want partner records for RapidILL partners to appear in the Resource Sharing Partner List; they could either appear only in the Institution list, or appear in the Community list so we could copy them into the Institution list to edit them. This would let us augment the information from Rapid with customizable fields currently available in the partner record interface, allow us…
4 votes -
Add library location to ILL Request History tab
When looking at the History tab of an ILL request, you can see the history of all the actions taken (e.g. shipped, received, returned, etc). And, you can see who initiated the action under Operator. However, you cannot see where the action was taken. For example, at our institution, we have 5 branch library locations where some staff work at multiple branches. When an item is returned for example, we can see the Operator's ID, but not where the action took place. I noticed this in an effort to hunt down a lost item - but the staff who returned…
4 votes -
Notification for automatic cancellations (Need By Date)
Allow configuration to send a patron notification when a request is automatically cancelled due to the need-by date passing.
Current gap: Requests can be cancelled silently
Impact: Users may not realise their request has expired, leading to confusion and follow-up queries. It's particularly an issue because users also cannot see cancelled requests in the request history. Only current requests are visible in their accounts. This is not ideal for busy researchers.
4 votes -
History of loan facet addition
Any request regardless of status can move to the overdue status. At this point, staff or sets can no longer differentiate between items that have been loaned or not. This makes it impossible to distinguish through sets which items are ready to pull from our hold shelves (a separate workflow from local hold pulls) because they've never been checked out and have now reached their due date and are ready to be returned to their partners.
We would appreciate if the facets would include the option to show items that have been loaned but may currently be in a different…
3 votes -
Automatic locking and visual indicators for in-progress requests
Enable the system to detect when a request is being viewed or edited, lock it from editing by other users, and clearly display that it is being worked on.
Current gap: Staff cannot see when another user is working on a request without manually assigning it, and requests are not locked when being edited
Impact:
Adds cognitive load and extra manual steps
Risk of duplicate work if not locked when editing
Particularly problematic with large teams and part-time staff as the way the system works it’s not easy to separate requests from each other. There’s a high likelihood that people…
3 votes -
Enable requestor/partners to see open and completed digitization requests in Primo
We are in the process of migrating from ILLiad to Rapido for digitization requests. Our patrons/customers can now self register which creates an Alma User and Partner, and then place their digitization requests. And with the new features, we are able to fulfill, and then bill for this fulfillment work.
A feature that our customers had in ILLiad, and is not available in Alma/Primo/Rapido is to sign into Primo, and see open and completed Rapido digitization requests.
These customers are law firms, engineering firms, non-local independent researchers, etc. who are using our Primo site and not their own University library…
3 votes -
Add additional parameters to a "send borrower document delivery rules" in RAPIDO
We would like some additional parameters added to the Send borrower document delivery rules in RAPIDO. The user group, stat category and partner is not sufficient. We would like to see Label = and request note contains to the list of options as this would catch new users submitting requests for OCR in the notes.
3 votes -
Expand more fields to input ILL code for book chapter lending
We currently use autoholding for Wiley UBCM trials and purchased titles in a single E-collection, "Wiley Online Library - Autoholding Books." This workflow worked well until our Library implemented ebook chapter inter-library loan (ILL) for Wiley purchased titles using Rapido. Due to Alma’s technical limitation, we need to add an ILL code to the internal description of E-collections that allow ILL, which cannot be done in our current setup. Therefore, we plan to separate Wiley UBCM trials and purchased titles into two different E-collections.
We request an enhancement to Alma to include more fields for ILL codes, ideally at the…
3 votes -
Allow changes to Rapido expected delivery date
While most Rapido digital requests are delivered within 24 hours, we experienced cases in which this was not true. Patrons come to expect this rapidity and are disappointed when the article arrives after more than one day.
If we could alter the expected delivery date (not just the hours label), it would be helpful. Even if most requests are received within 24 hours, changing patrons' expectations would be helpful.
Thank you for considering this idea!
3 votes -
Rapido API : OpenURL to Rapido Request Form
Ability to take an OpenURL to populate a form than can then be submitted to Rapido. Currently users are taken from the OpenURL to Primo NDE, then have to click the Request button to get to the Rapido form. Before moving to Rapido, users could go from the OpenURL to an ILLiad request form to submit the request. (this is coming from WorldCat but I could see other uses for it)
3 votes -
Create Analytics report based on Patron Query template
We would like to run analytics based on patron query emails to see how many times we’re sending certain messages to our patron, such as that their request exceeds copyright or that we already own the item they are requesting. Having access to this information could improve our services in the future, as it could show places where we need to focus efforts on patron education or where we need to change something about how we do things.
3 votes -
Require Users to Select a Pickup Location for RSS Requests
In the current RSS request form, the pickup location is automatically pre-filled with the first available location. Sometimes users overlook this field and submit the request without changing it to their preferred pickup location. As a result, when the item arrives, they may be surprised to find that it was sent to a different location and have to travel across campus to pick it up.
I would suggest leaving the default pickup location blank and requiring users to select a location before submitting the request. This would help prevent requests form being submitted with an unintended pickup location.
3 votes -
Allow patron to delete pdf from Primo after downloading locally
Allow patron to delete pdf from Primo after downloading. This helps patrons manage very large lists of received pdfs. Some of our patrons are used to being able to delete received pdfs after downloading them locally, since this functionality was available in Illiad.
3 votes -
External ID number should change if the partner library changes
Rapido keeps the old ILL number (External ID) when a borrowing request is not filled and moves on to another partner. The Ext ID number should be unique between a pair of partners. Right now you can have a Rapido request with a RapidILL number, a British Library request with a RapidILL number etc. Because each partner type has a different set of conditions (ex. allowance of renewals), each time you have a different type of partner, there should be a new Ext ID number.
3 votes -
Limits for RapidILL scan from print requests
Since all Rapido scan requests are converted to RapidILL requests and thus have a 24-hour service commitment, we’ve been noticing an unmanageable workload on Mondays with requests coming in over the weekends. Prior to dropping OCLC we could balance our workload by doing the urgent requests first and the less urgent requests another day, but now all of our most time-consuming requests are also urgent.
Possible solution: Limiting the number of scan from print requests that can be assigned to one library at one time.2 votes -
Stacking requests functionality for scanning items
We will occasionally receive multiple digitization requests from the same item from the same school or from different schools. The issue is that Alma only writes one request to the pick from shelf at a time. This would work for physical requests, but for digital scan requests, its not the most efficient workflow.
For example we receive two requests, one for chapter 2 and one for chapter 3 - whether they go to the same or different schools is not relevant.
The current workflow is:
a. request writes to pick from shelf
b. staff retrieves item from the shelf
c.…2 votes
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