RefWorks

Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.

For more information please review our FAQ and guidelines. Thank you.

How can we improve RefWorks?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Attachments stall, never completely finish

    Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

    14 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Save to Refworks button is not functional

      The save to refworks button for chrome is not functional. About 90% of the time when I try to use it and input all the information, the loading bar goes and goes (Uploading 1 of 1.......) and eventually after about a minute it says it was unable to import anything (We're sorry, we were unable to save to RefWorks. We tried, but came up empty.) So frustrating. As said before, this service is great, but quite a few basic functionalities are from from actually functioning properly. These need to be fixed. A quick import button is a huge draw of…

      11 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Allow public sharing

        Please allow public sharing of folders! Old RefWorks allowed us to create a link to a folder that we could then share with our users. This is especially important to us since this is how we share literature search results with our users - who are mostly not affiliated with universities and don't have RefWorks accounts.

        39 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          under review  ·  Todd Vaccaro responded

          We are reviewing the requirements for this feature and actively designing this feature. Please let me know by emailing me. if you would like to join a Usability Testing on it.

        • Have the option to input n.d. for an undated article

          When trying to put n.d. into the "date" section of a reference, it just seems to think it is an incorrect input/date and will not allow for this. However, in the real world, quite a few sources from time to time are undated, and this puts a crimp in everything when you cannot put n.d. per APA format. Please add this functionality to either input our own term of n.d. or to select that the source is undated so it can be automatically entered into the reference. Thank you.

          8 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • online news webpage not taken as per Harvard style

            while importing references from online new websites, refworks do capture the references but does not cite the bibliography as per harvard style for webpages accessed online.

            4 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • 1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Create bibliography from folder (including subfolders)

                If the option currently exists, I've been unable to find it. I have references for a project separated into folders (instead of tagging) under a root folder and would like to create a bibliography including all references within the folder and subfolders at once so they are in the correct order.

                3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Delete not working in chrome

                  The delete function when using Chrome usually does not work

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • 'Create account' link - made more prominent

                    As the co-ordinator of Refworks workshops and marketing at our university library, we are experiencing students finding it difficult to initially log-in due to the tiny 'Create account' link. We suggest making the the link more discoverable for first time users who enter their individual email user name.
                    They always attempt the University login. Which I believe is preventing students from using the subscription.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Make a feature to add a link of a highlighted potion of one document to a highlighted portion of a different document in your library

                      Make a feature to add a link of a highlighted potion of one document to a highlighted portion of a different document in your library

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • 1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • unable to catch press releases and no option to manually enter details about lectures.

                          Refworks should support entering press releases and lecture notes when entered manually.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • 1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Other  ·  Admin →
                            • 1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • 'Create a new account' when linking to New RefWorks for the first time from a search tool (Google Scholar, Primo etc)?

                                From Google Scholar, Primo etc, when you click on the RefWorks link next to each search record, it takes you to the following page:

                                https://refworks.proquest.com/combined-export/?groupcode=RWMiddlesexU&detoken=XBLgJo9sJFPnYg1wJ%5B44

                                If you then select to export to the New Refworks, you are taken to the following page:

                                https://refworks.proquest.com/login/

                                However, this is problematic, as it does not offer the opportunity to 'Create a new Account'.

                                We think that users should be directed to the following URL instead: https://refworks.proquest.com/

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Be able to support https callback.

                                  It does not support https callback right now. With the wide-spread adoption of https, this should be supported.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Add notes onto references.

                                    It would be useful if you could add notes onto your reference as to the themes or something you want to touch on in your work. Tags and folders just aren't quite enough.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Save to Refworks

                                      Can't drag save to refworks to the favorites bar on microsoft edge and can't down load refworks to word anymore

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Browser neutral logging in to RCM add-in

                                        When you try to log in to the RCM add-in, you have to have Internet Explorer loaded on your machine. If you don't get you get an error message (but it doesn't tell you why). I'm not a developer, but I'd be very surprised if there weren't a way to make this call browser neutral, rather than specifying a particular browser! Windows 10 is NOT delivered with IE, it only comes with Edge. We have to tell our students to download a useless outdated browser, just so that they can log into RCM!

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • LibreOffice integration via a plugin (like Write-n-Cite with Word)

                                          Although RefWorks supports exporting bibliographies in ODF format, it's missing the integration with LibreOffice. Other reference management tools do provide this, so it would be useful if RefWorks did as well. Thank you!

                                          26 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            under review  ·  Todd Vaccaro responded

                                            We will research how to create a plugin for LibreOffice and then can comment on when we could address it.

                                          ← Previous 1 3 4 5 9 10
                                          • Don't see your idea?

                                          Feedback and Knowledge Base