RefWorks

Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.

For more information please review our FAQ and guidelines.
For Support related issues please use this form.
Thank you.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. I would suggest offering individual accounts.

    I have now used Refworks at 2 different institutions in 2 different states for over a decade. I love it and it is all I have ever used. I do worry, though, about losing access to thousands of references if the institution I am currently accessing it through decides to go with a different platform or vendor.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
  2. Fix TypeErrors related to uBlock Origin

    Users who use uBlock Origin and try to log in to RefWorks are unable to do so. (Tested in Firefox and Chrome.) The devtools console reports a TypeError regarding some tracking structures found unexpectedly undefined at login time. There are very simple ways to handle such cases gracefully in the code, and should be a simple fix for any modern website.

    Right now, there is a help document at https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/RefWorks_Browser_Best_Practices, to which a support representative will send users, upon request. This document explains that RefWorks does not play well with the likes of uBlock Origin, and requests that users…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  User Interface  ·  Admin →
  3. Cite Them Right 11th edn. - US states need to be written in full

    Cite Them Right 11th edn. US states should be written in full.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. follow local folder

    I save all the PDFs of my papers on a local folder. It will be great if RefWorks could follow this folder and add the reference automatically as soon as I save it to my drive.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  5. Different sort orders with different reference types

    The Cite Them Right 11th edition Harvard style should have films sorted in the reference list by director, not title. But this is not possible because different reference types cannot have different sort orders. Could that be changed?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Writing Tools  ·  Admin →
  6. Add new field for translated books

    Could you please consider adding new fields; publisher and published year of translated version? Some bibliographies for books require them of ranslated version besides original version.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  7. Searching comments (sticky notes) in PDFs

    Can you have a feature that would allow users to search their RefWorks database for comments (sticky notes) they have written on PDFs? Mendeley has this feature.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  8. Built in pdf converter

    When a reference isn't in pdf format, I have to convert it to a pdf, then use a third-party program to OCR the content, in order for the document to be able to be read and highlighted in RefWorks. It would be nice if RefWorks had a converter built in that recognizes many files types and converts them automatically to the format it will recognize. Some pdfs that we have OCR'ed are still not recognized by RefWorks. This is frustrating for faculty and students, and the librarians who wish to help them.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  9. Allow author disambiguation citation style changes

    With multiple references from same author, same year, the citation currently uses full stops when adding the author's initials. I have citation style set up to not use full stops (just initials) but RCM defaults to full stops. Can custom citations styles please be accepted by RCM?

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Writing Tools  ·  Admin →
  10. Continue repeating citation suffix throughout text

    The disambiguation system for multiple references from the same author, same year is to add a suffix (a, b, c, etc). However the suffix only appears the first time the reference is cited. This creates confusion when the references are cited multiple times in the text as it becomes impossible to know which references future citations refer to.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Writing Tools  ·  Admin →
  11. Make DOI field available automatically for manual reference input

    DOI field is the most important for manual reference input (journal). However it is not visible automatically and has to be added. However this has to be done each time which is very inconvenient with a large number of references. Can it be made automatically available on ref input screen or give option to select our choice of fields for this screen

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  12. Add Social Media as a Ref Type

    We use Cite Them Right 11th ed. Many social media examples have a medium type e.g. [Podcast], [Facebook]. Medium is not a field I can add for a RefWorks webpage type.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  13. RefWorks Statistics - referencing/citation style being used

    If possible please include stats on what referencing/citation style our users are using in refworks (and if possible in WnC).

    Reasons : to help us have a better idea of what our users are actually using and catch those areas using other styles that we are aware of.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  14. Archival material

    Would you please consider creating a reference type for "archival material?" I'm doing a fair amount of primary source research in archives and whatnot and it would be awesome to have an appropriate reference type in RW.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  15. Include DOI in openURL to work with LIbKey Link

    Include DOI in the OpenUrl passed by RefWorks so that we may use Third Iron's LibKey Link as our Link Resolver

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Other  ·  Admin →
  16. Move the URL field to the top of the citation record preview screen

    Currently, the link resolver "Check for Full Text" field appears at the very top of the citation record preview screen. However, the URL field appears near the bottom of a citation preview record. For certain publication types, especially grey literature, the link resolver links perform poorly. It would be ideal if the URL field appeared near the top of the record with the link resolver field to ensure end users discover it.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  User Interface  ·  Admin →
  17. Add the ability for group members in a shared Project to leave feedback/messages for each other.

    For example, I have a professor working with a group of students. They are all collaborating on a Project. The professor would like to leave feedback for the students regarding the references they are adding.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
  18. Refworks plugin available in Overleaf (LaTeX editor)

    A direct plugin to insert bibliography from Refworks in Overleaf (like it's possible with others reference managers as Mendely, Zotero...)

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
  19. Make it works

    There are many potential improvements related with notes, how to find words, etc. But I would be happy if, at least, the poor functionalities that it has, could work properly.
    After contacting support service months ago, problems remains the same or even worse.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Other  ·  Admin →
  20. Using Word Add-In and Plug-In with Track Changes and Comments

    Many students are working on extensive research papers using RefWorks plug-in or add-in in Word. They work with a faculty, using Track Changes and comments (either through sharing or saving and sending).
    There needs to be a section about how to safely use Track Changes with RefWorks. I had a student have a capstone paper really messed up and it was believed by tech support that track changes was the culprit.
    This is how people work and collaborate, so we need to understand up front how to safely use RefWorks and Track Changes in a Word document.
    A video would…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
← Previous 1 3 4 5 12 13
  • Don't see your idea?

Feedback and Knowledge Base