Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

Subject headings from Proquest and other databases are automatically imported as "tags." This clutters up the interface, and makes it hard for users to add their own tags.

I would like all my exported references to default to the Refworks database I already have open at the time.
Each time I export a new reference into Refworks, I am asked to login again which results in multiple Refworks tabs open.

Please improve Save to RefWorks to import PMID from PubMed.

The default setting for book imports is for electronic books and it is, in my experience, not apparent to users until an inaccurate bibliography is created.

Perhaps you could:
A) Change the default from electronic to print
B) Bring the 'this is an electronic resource' tick-box to the top of the screen when a user imports a book record.

There is no reference type in RefWorks for dissertations, only theses. In APA style, citations for dissertations and theses are formatted differently so RefWorks should offer an additional reference type.

Please add new function to import citations into multiple projects at once.

make refworks compatible with Powerpoint so that works cited can be incorporated into the presentation

RefWorks should capture the referring URL or (when coming from an ExL/ProQuest property) the permalink for a record when importing. This would help patrons go back to where they found the item, in case they need more details about it, want to get the item, or want to find other things like it.

Ready-made citations are provided in some databases. However, there is no 'copy and paste' function in Refworks to import them. The articles from four very popular databases cannot be grabbed by 'Save to Refworks' - Britannica School, Questia, Statista and Discovery Education Streaming. But the databases provide citations, it is ashamed that the data cannot be transferred to Refworks easily.

From Google Scholar, Primo etc, when you click on the RefWorks link next to each search record, it takes you to the following page:

https://refworks.proquest.com/combined-export/?groupcode=RWMiddlesexU&detoken=XBLgJo9sJFPnYg1wJ%5B44

If you then select to export to the New Refworks, you are taken to the following page:

https://refworks.proquest.com/login/

However, this is problematic, as it does not offer the opportunity to 'Create a new Account'.

We think that users should be directed to the following URL instead: https://refworks.proquest.com/

The most common problem we see with the formatting of references is that the author's first and last name are treated as one field, so that the in-text citation would read (Ali Smith, 2017) rather than (Smith, 2017). This happens quite a lot, is there a way to improve the export/importing of author's names?

More criteria are recommended for retrieving metadata for auto-cite. ISBN, ISSN and authors are common. This will empower the auto-cite capability and save a lot of time for the researchers.

Integrate RefWorks with Plagarism software so that students do not accidentally plagarize.

I have just imported 7600 references that I want to put all into the same folder (working on a systematic review). I can only move small quantities at a time as the select all features is limited to the records displayed. Selecting "display 2000 records" causes refworks to crash.

while importing references from online new websites, refworks do capture the references but does not cite the bibliography as per harvard style for webpages accessed online.

Sometimes authors have to be entered in manually. This is especially the case when I import PDFs - RefWorks captures the wrong authors. However, it would be easier if we could rearrange the order of authors manually. Currently, if I accidentally delete the first author or skipped a third author, I can't go back and add these authors in their correct order. Instead, I have to re-type all the author names again in the correct order.

Please allow authors to be manually added and allow us to add authors in a specific order/ wherever we click in the author section.

Provide a browser add-on or extension which paints a button on database pages to easily download the citation, but also the full text.