Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

I would like all my exported references to default to the Refworks database I already have open at the time.
Each time I export a new reference into Refworks, I am asked to login again which results in multiple Refworks tabs open.

When moving citations from Last Imported to a folder, the default option is to "Select all" but that wording is misleading - it only selects the citations shown on the page, which defaults to 50. If you just imported 51 citations, "Select All" doesn't actually select all, it selects only the first 50.

The most common problem we see with the formatting of references is that the author's first and last name are treated as one field, so that the in-text citation would read (Ali Smith, 2017) rather than (Smith, 2017). This happens quite a lot, is there a way to improve the export/importing of author's names?

The field of C3 and M3 is dropped out when we try to export citations by RIS format from Cochrane Library. Please improve it.

Sometimes authors have to be entered in manually. This is especially the case when I import PDFs - RefWorks captures the wrong authors. However, it would be easier if we could rearrange the order of authors manually. Currently, if I accidentally delete the first author or skipped a third author, I can't go back and add these authors in their correct order. Instead, I have to re-type all the author names again in the correct order.

Please allow authors to be manually added and allow us to add authors in a specific order/ wherever we click in the author section.

Please add new function to import citations into multiple projects at once.

Subject headings from Proquest and other databases are automatically imported as "tags." This clutters up the interface, and makes it hard for users to add their own tags.

There are new forms of information all the time and students are referencing increasingly varied things in their assignment. It would be useful if we could add new reference types to our institutional referencing style to cover these things.

March 23, 2019. Refresh is agonizing slow, database is practically useless in this condition. Will not import an APA reference from from Google Scholar. You need to fix this.

Disabled my other ref manager. But won't load up- also installed a virus on my laptop (dx by a computer repair person). Now I am left with no way to cite anything. No help posted anywhere for this.Thanks RefWorks.

I have just imported 7600 references that I want to put all into the same folder (working on a systematic review). I can only move small quantities at a time as the select all features is limited to the records displayed. Selecting "display 2000 records" causes refworks to crash.

I use google docs to write my papers and find it really annoying that RefWorks automatically adds a bibliography entry when I'm adding a reference. Footnotes are included in my institution's word count, but the bibliography is not, so when the bib is automatically added it disrupts my word count and makes it harder to quickly see where I'm up to. Is there any way I can turn this feature off and then just install the bibliography when I've finished the paper? thanks!

The default setting for book imports is for electronic books and it is, in my experience, not apparent to users until an inaccurate bibliography is created.

Perhaps you could:
A) Change the default from electronic to print
B) Bring the 'this is an electronic resource' tick-box to the top of the screen when a user imports a book record.

while importing references from online new websites, refworks do capture the references but does not cite the bibliography as per harvard style for webpages accessed online.

From Google Scholar, Primo etc, when you click on the RefWorks link next to each search record, it takes you to the following page:

https://refworks.proquest.com/combined-export/?groupcode=RWMiddlesexU&detoken=XBLgJo9sJFPnYg1wJ%5B44

If you then select to export to the New Refworks, you are taken to the following page:

https://refworks.proquest.com/login/

However, this is problematic, as it does not offer the opportunity to 'Create a new Account'.

We think that users should be directed to the following URL instead: https://refworks.proquest.com/

make refworks compatible with Powerpoint so that works cited can be incorporated into the presentation