RefWorks

Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.

We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.

For more information please review our FAQ and guidelines. Thank you.

How can we improve RefWorks?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Change Write-n-Cite 4.5 so that multiple authors with the same surname are distinguished by a suffix (a,b etc) on the date.

    WnC 4.5 deals with authors that have the same surname differently to WnC 4.4. Our style is based on a version of Harvard and in WnC 4.4 in text citations for authors with the same surname are given the suffix of a,b etc onto the date e.g: (Smith, 2008a), (Smith, 2008b) to distinguish them. In the new version (4.5) if these authors have different initials, then that is added into the citation e.g: (A. Smith, 2008), (B. Smith, 2008).

    If the citations in question have different years - then initials are added to that as well e.g: (A. Smith, 2008),…

    60 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      under review  ·  Todd Vaccaro responded

      We have fixed the fundamental issue with author initials in in-text citations. Please review and let us know if this has addressed your concerns. To see the update, please download the latest version of WnC. If the problem persists, please contact support refworks.support@exlibrisgroup.com with your account information.

    • Allow public sharing

      Please allow public sharing of folders! Old RefWorks allowed us to create a link to a folder that we could then share with our users. This is especially important to us since this is how we share literature search results with our users - who are mostly not affiliated with universities and don't have RefWorks accounts.

      39 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        under review  ·  Todd Vaccaro responded

        We are reviewing the requirements for this feature and actively designing this feature. Please let me know by emailing me. if you would like to join a Usability Testing on it.

      • Import filter for ICTRP (clinical trials database)

        Please could you provide an import filter for .xml files of references which can be exported from the ICTRP database:
        http://www.who.int/ictrp/en/
        It's free to use so it should be possible for you to obtain an .xml file with the tagged references on which to base an import filter. Clinical trials databases are searched a lot in health.

        35 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Automatically download Full Text

          Download the Full Text, if it is available, automatically, so there's one less step in the research process.

          33 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            under review  ·  Todd Vaccaro responded

            Thank you for your contribution, we are looking into adding this into our current roadmap and will discuss with our board of advisors.

          • RefWorks conduit to OneDrive and/or the ability to save to PC folder or external hard drive

            Create a RefWorks conduit to OneDrive and/or the ability to save to PC folder or external hard drive.

            32 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Sort Folders Automatically by Alphabet

              Please add a function/button that automatically and alphabetically sorts the folders. I understand that we can manually organize our folders, but with large libraries, an auto-sort feature will be a helpful and efficient feature.

              28 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Better usage stats

                The usage data currently available to admins isn't especially informative. We can see the total number of users and the total number of library views. But there's no way to know how many of those users created accounts, viewed their library once, and then never used RefWorks again vs. how many are using it regularly.

                Also, when the usage data is downloaded, the date formatting is inconsistent. For the first 12 days of a given month, the dates are formatted M/D/YY with the month and date inverted. From the 13th onward, the dates are formatted YYYY-DD-MM.

                28 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • LibreOffice integration via a plugin (like Write-n-Cite with Word)

                  Although RefWorks supports exporting bibliographies in ODF format, it's missing the integration with LibreOffice. Other reference management tools do provide this, so it would be useful if RefWorks did as well. Thank you!

                  26 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    under review  ·  Todd Vaccaro responded

                    We will research how to create a plugin for LibreOffice and then can comment on when we could address it.

                  • Don't automatically import subject headings as tags

                    Subject headings from Proquest and other databases are automatically imported as "tags." This clutters up the interface, and makes it hard for users to add their own tags.

                    24 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Move normal view, table view etc to menu bar to make it more visible

                      The option to change view from Normal to table and especially citation view is really useful, but it is hidden bottom right on the page. Please can it be added to the menu bar?

                      24 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Annoying bug in Write-n-Cite for Word

                        I think this has only come up with the last few versions and I just tried that it exists with 4.5.1682.

                        When Write-n-Cite is installed and activated in Word but user has not logged in to it (because not actively using it), Word shows up the Write-n-Cite login dialog every time a document is opened via the Word recent files.

                        This is a problem because we have deployed Write-n-Cite to all our campus workstations and obviously not everyone uses it.

                        I think that this is a bug that needs to be looked into.

                        - Jouni Alkio / Aalto University /…

                        21 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Delete the "Search Databases" option.

                          Please give Administrators the power to remove this option from RefWorks. We spend a great deal of time teaching students how to use our library's federated search tool. This option of choosing individual databases while in RefWorks defeats that purpose. If users want to search a particular database, that can easily be done from our library's website.

                          21 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Show all fields included in a resource type on the edit screen

                            Currently RefWorks only shows certain fields when you edit references, it would be better if it showed all fields for that type of resource that are defined in the style

                            20 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • 19 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Show folder location

                                When displaying search results within Refworks, indicate the folder(s) where it resides.

                                18 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Export references with highlight or comment

                                  When New RefWorks User tries to print/download a reference, the highlight or comment on the PDF file will be removed. We expect that it is possible to export the reference file including highlight or comment from New RefWorks.

                                  18 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Other  ·  Admin →
                                  • WAYFless URL to access RefWorks 3 directly without using login page.

                                    We would need a WAYFless URL to RefWorks 3. In our workflows users want to go directly to RefWorks 3 from within other applications. The route to go to the login page is not needed with a WAYFLess URL. Haveing requested this already three years ago nothing seems to have happened. Frustrating.

                                    15 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      2 comments  ·  Other  ·  Admin →
                                    • Add "search" to the view tool

                                      One of the most useful tools when reading a document is the ability to search in the text. Please provide us with this essential tool when viewing the uploaded PDF documents.

                                      14 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Export Tags

                                        It is essential that RefWorks export "tag" metadata in its various export formats. I have been using RefWorks for years but am discontinuing my use of your product until tag data is exportable. Tag metadata is some of the most valuable data in the library of citations that I have amassed over the past four years, and because it is not currently exportable, it feels as if ProQuest is holding my data hostage. Exportable metadata is not merely a perk to be added to your service; it is a MAJOR structural flaw that needs to be addressed.

                                        14 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Other  ·  Admin →
                                        • Attachments stall, never completely finish

                                          Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

                                          14 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 9 10
                                          • Don't see your idea?

                                          Feedback and Knowledge Base