As the co-ordinator of Refworks workshops and marketing at our university library, we are experiencing students finding it difficult to initially log-in due to the tiny 'Create account' link. We suggest making the the link more discoverable for first time users who enter their individual email user name.
They always attempt the University login. Which I believe is preventing students from using the subscription.

When bibliographic data is exported from Summon into RefWorks the Summon link is included.

Is it possible to not include this link for books specifically?
Or to have an option to exclude the link.

Currently they look like this: and as you can imagine this does not look good in a bibliography (We have to tell students to remove the links, which is far from ideal)

Goleman, D. (2005). Emotional intelligence (10th anniversary ed.). New York: Bantam Books. Retrieved from http://staffs.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwY2AQNtIz0EUrE0D9Qg_TgABLtygjJ8RyJ-j4GrAdlJZWDN08BesUZudnJII7jrqQxZTQHWk5QOdC7soAdr_NTYGlLyP4yHxjP8TQiqUJsNQ1AO9MNQV3wQxhZ-3A-Magk0HBtiLVJm6CDCygHQZCDEypecIMXPAiqFKEQcwVcqtOYo5CJtJZmaIMMm6uIc4euhDD4qFjLvEQtxmJMfAmghaq55WAN7SlSDAoGCYlW6SlpqQap6ZamFiagfo7KRbAOtIoMdnSwsQ4RZJBFKtZUjjEpRm4wKeJgkcFZBhY04CpNlUW5js5cMgAAHTYbd8

The option to change view from Normal to table and especially citation view is really useful, but it is hidden bottom right on the page. Please can it be added to the menu bar?

Refworks lite simplified interface aimed at highs school students Years 7 to 10 with simplified lead through and limited citation choices

I would like to suggest that when the "Insert/Edit Citation" window opens, it would be nice if the cursor appeared already in the "Search References" bar, rather than having to click on it. This would make the process much smoother.

In APA if you are using a direct quote one should include the page number(s) as part of the in-text citation. In the Google docs tool, there is a space for adding page numbers for that very reason, but it's grayed out and unusable.

Our students primarily use Google docs for their writing so this would be super helpful.

There seems to be a bug when adding references with abbreviated journal name to the reference list. Sometimes the reference gets divided into two lines even though it would fit to one line. This doesn't happen every time, but my collegeis having exatly the same problem.

Currently the record count only shows the number of citations added by that user on the shared folders. A shared folder shows "0" if I've added nothing, but might contain 50 items. It would be useful for all on a shared folder to see the same count.

It would be great if we could have our school's contact info for emails imported into RefWorks so it was not necessary to manually type out each person's email for when you share a folder. This would greatly help when sharing with more than one person.

Add sharing function for individual & group for sub-folders. It would be useful to be able to set sharing options on a sub folder without the parent folder having to be shared out as well.

When a new user choose to export a citation to the New RefWorks, but doesn't yet have a RefWorks account, they are taken to the RefWorks Sign In screen, where there is no "sign up" option. Only when incorrect credentials (or no credentials) are entered does an option to sign up appear (in light grey at the bottom of the Sign In screen). This is poor UX and a barrier to using RefWorks. A 'sign up' option should be available on the Sign In screen by default (as it is in the Old RefWorks interface).

The old RefWorks version had an option to open the reference in pubmed, that option is not there with the updated ProQuest version? I need to use the update view since google docs and word docs do not link to the old version. I would like a link so I can directly open a reference in pubmed again, please.

Display fulltext link on all pages, not just the edit page. Thank you :)

On the Legacy Platform, students are experiencing an error when they attempt to create new account. The "Create Account" option shows up as soon as the consent button is checked, so students check on "Create Account" instead of "next" and experience an error, then turn away. Please do not put the "Create Account" option up until it's actually an option... until after student has entered their name, field of study, etc. This is extremely poor design.

Here is an idea! Tell me how to find the RefWorks in MS Word after I install it! Where the heck is it! Where is the guidance on how to use it in Word? Come on guys, have a real user help you with this - I was supposed to be happily on my way using this tool to crank out my annotated bibliographies but I am spending valuable time to try and find how to use it. Really!?

Currently the user interface and login site are hard to handle trough mobile devices.

I suggest a user interface auto adaptable to device screen (responsive)

Is there a way to configure the default view when opening Refworks to have the option to choose the menu from the sidebar?
Hence, when a user logs into their account - have the center display empty and have the use choose from the left column default options.
When our users log in - sometimes they get confused as to what they are looking at in the center area that currenlty defaults to 'all documents'
Would like to have the center blank and have use choose what they want to see..

Well, you have seriously pissed me off trying to download things (not working to "drag" thing to favorites bar, something got hung up in installing additional things I had to have before I could use Write and Cite) and find databases in your drop-down menu. How is it possible that "MLA" is not listed in our library databases??? Fortunately I have an appt with a librarian at 1:00, where I will either discover how to use RefWorks easily or switch to Endnote or something else.

Being unable to edit the DOI field in RefWorks creates a huge disincentive, especially for APA users. RefWorks needs to update to the latest DOI format (https:) or make the field accept the updated DOI prefix. Users now have to manually edit the DOI in their document. We are getting a lot of complaints from our users.

Users also have to delete the unnecessary database URL that is imported with every citation.