Add “Report to Ex Libris” Option to Failed Scheduled Alma Jobs
Scheduled Alma jobs that end with errors do not currently provide a built-in “Report to Ex Libris” option. Reporting such issues requires opening a support case manually and copying information from the job report.
Idea: Extend the existing “Report to Ex Libris” functionality (available at the portfolio level) to scheduled Alma job reports.
For scheduled jobs that end with Error or Failed status, allow users to open a reporting screen, pre-filled with the relevant job details (Job ID, process ID, error message).
Benefit: Provides a consistent reporting experience for recurring system jobs and improves accuracy of job-related support cases.
Merav Aknin
shared this idea
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Dan Saulean commented
maybe rather than reporting, alma should reschedule automatically the failed job at least once (ex. when ftp connection is down)