ISSUE: Quite a few of our borrowing requests are getting cancelled automatically by Alma, because people are setting a Last interest date of the same day or the next day. Unrealistic expectations are being created by the Last Interest Date. Yet, staff find it useful to know the Last Interest Date for borrowing requests where the patron indicates a date some time into the future.

LOCATION: ILL request form, patron facing (e.g. in Primo VE).

SOLUTION: Allow buffer periods to be implemented on the Last Interest Date. For example, a library may choose to create a 10 day buffer for loans, so that loan requests can't have a Last Interest Date of less than 10 days from the borrowing request date. A shorter buffer period may be selected for copy requests. Flexibility in setting the buffer period should be provided to the Library. (This is exactly how this works in Relais ILL.)