Adding a parameter to block the request queue for physical items at the title level
The request queue can be confusing for library users, as such requests are often canceled due to lack of copies. With title-level requests, the library should be able to decide whether or not to allow a queue for physical item requests. It should be possible to create a parameter for this to allow blocking the queue.
Patryk
shared this idea
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Patryk
commented
I could be wrong, but I don't think I am able to set the process type „Requested” for title level requests to make the item unrequestable (trough TOU) after request, but before placing on hold shelf. I would like the ability to request to be limited to only currently available items (i.e. active requests). We loan items for a fairly long period of time, so usually pending requests for physical items are of no use to us. Of course, I may have missed some existing solution
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Stacey van Groll
commented
I'm sorry that I don't understand what this means.
Are you suggesting that only 1 request can be submitted and then all other patrons will try to place a request and get a message of being denied?
Or that they wouldn't see the option to place a request at all in the discovery environment?
Why are requests being cancelled for lack of copies? Do you mean your staff cancel them manually, as otherwise they would just be pending not yet active until a copy is returned?
I'm not sure how that would be less confusing to a patron to have to know that if the availability information is Requests: 1 that this means they can't place a request themselves.
Could it be explained a bit more?