Any Alma user who can access the action menu of a portfolio or electronic collection can submit the Report to Ex Libris form, but the Salesforce case is opened with the CRM contact chosen on the form. Unless the submitter includes their own name in the form's description field, it becomes impossible for the CRM contact to determine who opened the Salesforce ticket.

Please include the name or primary ID of the logged-in Alma user in the Salesforce ticket. This will facilitate follow-up with the staff member who reported the issue.