Fulfillment: Send duplicate Lost Item Refund notice to the library staff
Program Alma to send a duplicate "lost item refund" notice to the library staff email/printer when a lost item is returned. This would be similiar to how Alma sends a copy of the cash receipt for fines paid to both the user and to the library staff.
When a lost item is returned to my library we need to know which patron returned the item so that we can remove the academic hold in our campus SIS system. Currently Alma only displays a message on the screen that indicates the ret'd item was lost--but messages on the screen are often overlooked by busy staff at the circ desk.
It was suggested that we create a work order dept for lost items and deal with them in that manner. However, that involves doing a whole convoluted work order process with 5+ more steps. It would be easier to have the Alma system send a duplicate lost item refund notice to the library staff to notify them that they need to remove the hold off the patron's SIS record.
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The August 2016 release introduced the possibility to add BCC notification for emails sent by Alma. This should achieve the desired workflow as described in this idea.
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Anonymous commented
At this time, I can catch these refunds through a report, but the notices would be better because they would be more timely. Also, I could then verify lost items more easily in a consortia group. However, we don't use work orders, at least not yet.