The default setting for book imports is for electronic books and it is, in my experience, not apparent to users until an inaccurate bibliography is created.

Perhaps you could:
A) Change the default from electronic to print
B) Bring the 'this is an electronic resource' tick-box to the top of the screen when a user imports a book record.

The ability to export Bibtex files is a key feature of RefWorks. However, the format of the citekey is terrible - too long and difficult for users to recall. Other reference managers allow customization of this field, and RefWorks should, too.

Currently allowed 4 subfolders under each main folder. Would like that increase by several more allowed subfolders to better organize large projects or issues.

Currently the user interface and login site are hard to handle trough mobile devices.

I suggest a user interface auto adaptable to device screen (responsive)

It saves a lot of time when input a some very similar references.

There is no reference type in RefWorks for dissertations, only theses. In APA style, citations for dissertations and theses are formatted differently so RefWorks should offer an additional reference type.

New RefWorks identifies some Japanese (or non-English) references as duplication even when they are not duplicated.
Improvement of DeDuplication for Non-English language references is expected.

The old RefWorks version had an option to open the reference in pubmed, that option is not there with the updated ProQuest version? I need to use the update view since google docs and word docs do not link to the old version. I would like a link so I can directly open a reference in pubmed again, please.

Please add the function to copy references to other projects not "Using the Export References" or "Using a Shared Folder".
Both of these methods require many steps.
We need more easy way to copy references to other projects.

I think it is important to incorporate into the Refworks application, a utility for backing up and restoring both bibliographic references, as well as the structure of folders, labels, shared items, etc.

With a shared folder for a team, we're all adding references and trying to keep them organized. We initially used tags and then learned that they were account specific so other team members can't see our tags. However, tags are the best way to organize and search the entries. When added in shared folder, tags should be visible to all.

Could you create a new reference type for standards? There isn't a ready-made option for this. It seems that it isn't possible to rename existing reference types.

Improve removing a reference from a folder

Current method: Click on delete button, then select remove from folder.

Suggested method: have a remove from folder button on the folder top menu bar.

I would like to be able to de-duplicate sub-folders, for example where each sub-folder contains the results from a database search for a systematic review.

Alternatively, a user should be able to choose to de-duplicate any two or more folders in refworks.

In APA if you are using a direct quote one should include the page number(s) as part of the in-text citation. In the Google docs tool, there is a space for adding page numbers for that very reason, but it's grayed out and unusable.

Our students primarily use Google docs for their writing so this would be super helpful.

The most common problem we see with the formatting of references is that the author's first and last name are treated as one field, so that the in-text citation would read (Ali Smith, 2017) rather than (Smith, 2017). This happens quite a lot, is there a way to improve the export/importing of author's names?

make refworks compatible with Powerpoint so that works cited can be incorporated into the presentation

The RefWorks Citation Manager add-in always defaults to the “All references” folder after choosing an action. For example, if I go to a different folder and choose to “Edit & Cite” for one of the citations, it then toggles back to the All references folder instead of staying in the folder I had been using. This requires me to keep re-selecting the folder where I had accumulated sources for a project.

For workflow, it would be useful to have RefWorks Citation Manager default to folder last used instead of to All References.

We would like to export from New RefWorks with a RefID included. At this moment, the default export options don't include the RefID and it's not possible to add the field RefID to a custom style.

Use case: two researchers have to look at the literature for a systematic review and decide on inclusion or exclusion. They want to have a list in Excel with title and abstract and RefID to make it easier to compare and clean their list afterwards. This is possible in Legacy RefWorks, but not in New/ProQuest RefWorks.