Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

Subject headings from Proquest and other databases are automatically imported as "tags." This clutters up the interface, and makes it hard for users to add their own tags.

Please give Administrators the power to remove this option from RefWorks. We spend a great deal of time teaching students how to use our library's federated search tool. This option of choosing individual databases while in RefWorks defeats that purpose. If users want to search a particular database, that can easily be done from our library's website.

It is essential that RefWorks export "tag" metadata in its various export formats. I have been using RefWorks for years but am discontinuing my use of your product until tag data is exportable. Tag metadata is some of the most valuable data in the library of citations that I have amassed over the past four years, and because it is not currently exportable, it feels as if ProQuest is holding my data hostage. Exportable metadata is not merely a perk to be added to your service; it is a MAJOR structural flaw that needs to be addressed.

Currently, administrator can not make and edit options for "Role" and "Institutions" which is selected when user create their accounts. This makes it inconvenient for administrator to manage their user and usage stats.

When New RefWorks User tries to print/download a reference, the highlight or comment on the PDF file will be removed. We expect that it is possible to export the reference file including highlight or comment from New RefWorks.

For New RefWorks users it is hoped to be able to select all of the output styles from one list or make a list of favorite styles by theirselves on Write-N-Cite.

There is a demand for data-driven article recommendation function for RefWorks.
Some kind of web services have already implemented this kind of function.
One end-user said that it should be based on not only articles in user account but also references cited in those articles. I hope this idea to be considered.

Currently RefWorks only shows certain fields when you edit references, it would be better if it showed all fields for that type of resource that are defined in the style

Users should have the option to import references directly to a specific folder.

When using "Search Databases" in the basic mode, make it so I can just hit Enter instead of clicking on the magnifying glass to enter my search terms.

If the magnifying glass is necessary, either move it to the end of the search box or replace it with a blue Search box (as in the Advanced search).

Fix the problem diacritic characters. It was promised last year but still é or ä etc. have to be corrected manually.

Provide a easy way for the user to search for relevant resources in his library discovery tool from inside RefWorks.
For customers that use Primo as their library discovery,

Make RCM add-in available thru Microsoft store for Office 365 users.

I use google docs to write my papers and find it really annoying that RefWorks automatically adds a bibliography entry when I'm adding a reference. Footnotes are included in my institution's word count, but the bibliography is not, so when the bib is automatically added it disrupts my word count and makes it harder to quickly see where I'm up to. Is there any way I can turn this feature off and then just install the bibliography when I've finished the paper? thanks!

New RefWorks presently offers a choice of two deduplication algorithms that work differently. They find comparable numbers of duplicates, but they do not find the same duplicates. Users have to run both algorithms to find the maximum number of duplicates.

Users would be better off if the choices were between a high-sensitivity search (flag any duplicate picked up by either algorithm) and a high-specificity search (flag only those duplicates picked up by both algorithms).

I have just imported 7600 references that I want to put all into the same folder (working on a systematic review). I can only move small quantities at a time as the select all features is limited to the records displayed. Selecting "display 2000 records" causes refworks to crash.

Be able to search Summon from inside RefWorks' "Search Databases"
Provide a easy way for the user to search for relevant resources in his library discovery tool from inside RefWorks.
For customers that use Summon as their library discovery,