Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

Subject headings from Proquest and other databases are automatically imported as "tags." This clutters up the interface, and makes it hard for users to add their own tags.

Please give Administrators the power to remove this option from RefWorks. We spend a great deal of time teaching students how to use our library's federated search tool. This option of choosing individual databases while in RefWorks defeats that purpose. If users want to search a particular database, that can easily be done from our library's website.

Currently, administrator can not make and edit options for "Role" and "Institutions" which is selected when user create their accounts. This makes it inconvenient for administrator to manage their user and usage stats.

It is essential that RefWorks export "tag" metadata in its various export formats. I have been using RefWorks for years but am discontinuing my use of your product until tag data is exportable. Tag metadata is some of the most valuable data in the library of citations that I have amassed over the past four years, and because it is not currently exportable, it feels as if ProQuest is holding my data hostage. Exportable metadata is not merely a perk to be added to your service; it is a MAJOR structural flaw that needs to be addressed.

When New RefWorks User tries to print/download a reference, the highlight or comment on the PDF file will be removed. We expect that it is possible to export the reference file including highlight or comment from New RefWorks.

Add Shibboleth / Institutional sign-on / Federated Access to RCM Add-in for Word 2016.

At present Shibboleth / Institutional login is provided via the web interface, but not via the RCM Add-in. The only way to login is with the alternate password option set in RefWorks web user settings.

There is a demand for data-driven article recommendation function for RefWorks.
Some kind of web services have already implemented this kind of function.
One end-user said that it should be based on not only articles in user account but also references cited in those articles. I hope this idea to be considered.

Currently RefWorks only shows certain fields when you edit references, it would be better if it showed all fields for that type of resource that are defined in the style

Fix the problem diacritic characters. It was promised last year but still é or ä etc. have to be corrected manually.

Provide a easy way for the user to search for relevant resources in his library discovery tool from inside RefWorks.
For customers that use Primo as their library discovery,

Records can't support two links in the URL field, but mutliple URLS on import are all placed there. Some databases (Ovid) allow inclusion of either the "permalink" record URL and/or the external link resolver (full text). When the records are in Refworks, neither link works because they are in one URL field with a space separating them. It would be great if RW could support multiple links for a record (via import) but if not, then perhaps block on space or on the next "http" found?

New RefWorks presently offers a choice of two deduplication algorithms that work differently. They find comparable numbers of duplicates, but they do not find the same duplicates. Users have to run both algorithms to find the maximum number of duplicates.

Users would be better off if the choices were between a high-sensitivity search (flag any duplicate picked up by either algorithm) and a high-specificity search (flag only those duplicates picked up by both algorithms).

I have just imported 7600 references that I want to put all into the same folder (working on a systematic review). I can only move small quantities at a time as the select all features is limited to the records displayed. Selecting "display 2000 records" causes refworks to crash.

Be able to search Summon from inside RefWorks' "Search Databases"
Provide a easy way for the user to search for relevant resources in his library discovery tool from inside RefWorks.
For customers that use Summon as their library discovery,

Enable deduplication of larger numbers of references than is currently possible

The update on the Refworks is not really giving room to work with the references or edit the text. The previous approach was certainly good than having to copy and paste into another document just to retain control of your document. Can you please get us back to what it used to be?

MS Word Cite-n-Write plugin has many custom style related bugs and problems. Usually fields won't update values as expected when syncing and updating, and creating localizations is rather difficult. Also exporting and importing CSL styles is impossible or too complex.