Alternative process for resource sharing borrowing requests rejected by last partner on rota
This idea is copied from ners request 4995 proposed solution which didn't make the cut-off in the second round of voting.
When a resource sharing borrowing request is rejected by the last partner on the rota the request is automatically cancelled. The proposed solution would mean the request isn't cancelled and then staff can add new partners to the rota or decide to cancel the request if there are no other options for fulfilling the request.
Proposed solution:
A workflow profile option will enable determining whether a rejected request (on the borrower side) will be considered automatically cancelled. Currently, the system:
- Sends a cancellation message to the patron
- Leaves the request in the Active queue in View mode
The parameter will have the effect, if set to false, so
- No message will be sent to the patron
- The request will remain in the active queue, in edit mode
- The status of the request will be 'Rejected by partner', and it will be a facetable status.
The current behaviour will also change if set to true (the default), so that the request will be removed from the active requests queue.
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The March 2018 release includes new options for resource sharing - you can choose whether a resource sharing request will remain in an active status even if it has been rejected by the resource sharing partner. See here for more details: https://knowledge.exlibrisgroup.com/Alma/Release_Notes/010_2018/10_March_2018/Alma_March_2018_Release_Notes/05Resource_Sharing_-_March_2018_Enhancements#Workflow_Options_for_Rejected_Resource_Sharing_Requests
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There may be some misunderstanding related to this idea
It was stated that - "This idea is copied from ners request 4995 proposed solution which didn't make the cut-off in the second round of voting."
Request 4995 did make the final round of voting, hence this is planned.
Alma Product Management