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RapidILL

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39 results found

  1. Rapidill discrepancy between the date in Alma and on Rapidill web input.

    We are getting requests come through Alma that are lacking information compared to their web version counterparts. In both of these cases in the Alma version we have only got the year of the article which is why we have marked them as a ‘bad citation’ and referred them back to the requester. However, when looking at the Web instance a few minutes later which is not enough time for the request to have been updated, we can see the date information in full. Granted it is in the ‘year’ section however, the concatenation could be causing problems with other…

    3 votes
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  2. Alma/Rapido notes: Reason for rejection should be passed on through RapidILL

    Currently, the only notes passed on in a RapidILL-Alma integration are notes given as part of the bad citation workflow.
    However, as borrowing library, in order to reasonably notify the patron why a request is rejected, the note containing the reason for the rejection by the lending library also needs to be passed on into the borrower's Alma/Rapido.

    181 votes
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  3. Make Holdings Status Page & Upload Process More User-Friendly

    Currently, the holdings upload process is a bit of a black box. There are no notifications to tell libraries that our holdings uploads have failed. So, we have to keep checking the Holdings Status page (https://rapid.exlibrisgroup.com/Holdings/Status) to see if our uploads went through, and submit a ticket if they don't. Failed uploads are still marked as “In Progress”. Because of this we have to wait 24-48 hours to establish that the process has stalled and requires intervention. If we notice a failure, Support cannot tell us what caused it because data from past uploads is not retained. A…

    17 votes
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    0 comments  ·  Holdings  ·  Admin →
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  4. Export monthly borrowing/lending summary reports

    Under Tools > Statistics > Lending Summary/Borrowing Summary, the statistics shown on the screen can drill down to monthly level but when I clicked on Excel, the file does not breakdown to monthly level. We had to resort to copy and paste from the screen into an Excel file and format it. It would save staff time if the export includes the monthly statistics.

    5 votes
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    0 comments  ·  Other  ·  Admin →
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  5. Show dates in a format suitable for global users

    In the RapidILL interface dates are displayed in US format. With RapidILL now a global phenomenon this can be confusing for users in other regions which do not use M D Y.

    A date like 10/06/2022 - could be interpreted either as 10 Jun 2022, or 6 Oct 2022.

    Please use a format like 05 Sep YYYY - that should prevent confusion and make work more efficient outside of North America

    91 votes
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  6. Require members to send OCR'd files

    RapidILL members should be required to send OCR'd PDFs.

    6 votes
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    0 comments  ·  Lending  ·  Admin →
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  7. Customising Reasons for Rejection

    As it stands, we cannot customise the choice of reasons for rejection when we reject a lending request. It would be useful to be able to configure this to make them clearer, and have reasons that we find the most applicable to the type of requests we get. For example, having one that is more applicable to specific copyright restrictions, or when we have an access issue. As well as this, it would be useful to remove reasons we don't use.

    60 votes
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  8. Separate Mapping List into book chapter lending and whole book lending rules

    Please consider adding could the ability to separate the mapping list between chapter lending and whole book lending. More of our collection is available for chapter scanning than whole book Rapid Returnables lending. For example, we could scan a chapter of a reference book but we would not provide the entire book via Rapid Returnables. We have put in place the more restrictive lending rules as there's no way to distinguish between chapter scanning and whole book lending in the mapping .

    7 votes
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    1 comment  ·  Holdings  ·  Admin →
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  9. Rapidill lending requests: Locate item on loan

    We often get scan lending requests from Rapidill for items that are on loan. It seems that the Rapid locate mechanism should be improved.

    24 votes
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    1 comment  ·  Lending  ·  Admin →
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  10. Ability to throttle the number of lending requests

    We would like the ability to throttle the number of lending requests our institution gets. As a larger institution, we receive about 150 lending requests a day during the school year. We know RAPIDILL staff can do this for us, but we can occasionally have a student out sick and that dramatically decreases the amount we are able to scan. If we could cap our print holdings requests ourselves quickly, this would help us especially during the summer or holidays.

    13 votes
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    0 comments  ·  Lending  ·  Admin →
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  11. Problem with Hebrew Numerals in Publication Dates and Volumes / Issues numbers

    When we submit requests to Rapid that have Publication Dates and / or Volume/Issue Numbers with Hebrew numerals and / or apostrophes, Rapid is not able to identify locally-owned items, or to accurately locate possible Partners.

    19 votes
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    0 comments  ·  Borrowing  ·  Admin →
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  12. ISBN

    Currently, when you submit a request with an ISBN, Rapid does not also search for the ISBN of the Ebook, or vice-versa. This is not the case with Journal requests, Rapid does search for alternative ISSNs of print journals and ejournals.

    46 votes
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    1 comment  ·  Borrowing  ·  Admin →
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  13. Incorporating non-English phrases into holdings upload to Rapid

    It should be possible to upload non-English phrases into the Rapid process for parsing years and coverage data.
    Our description field is in Hebrew, which means that the data is ignored, when Rapid tries to upload it. As a result, requests are automatically sent to Rapid instead of being rejected as Locally-Owned. This causes unnecessary work for other libraries, and in many case, a delay in supply to the patron.

    17 votes
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    0 comments  ·  Holdings  ·  Admin →
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  14. Search Holdings in Rapid Interface

    The Search Holdings feature for books is very limited, it doesn't include the Author or Publication Date. Conducting the same search under Borrowing>New Request is inconvenient as there are four required fields.

    11 votes
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    0 comments  ·  Holdings  ·  Admin →
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  15. Submitting requests via Alma using DOI

    Currently, Rapid accepts requests from Alma with ISSN / ISBN and OCLC number. It should also be possible to submit requests that only have a DOI.

    25 votes
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    1 comment  ·  Borrowing  ·  Admin →
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  16. Support issue and article-level linking

    Rapid should support issue-level requesting. We would love our lending requests to come in with accurate issue level data.

    Related, when RAPID provides a link to owned/licensed material for a document delivery request, we get journal-level data. But, it would be ideal if the link generated were for article-level links through the link resolver. We use 360 Link, also owned by Ex Libris, so perhaps there is an opportunity for cross-walking these products?

    32 votes
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    0 comments  ·  Holdings  ·  Admin →
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  17. Defining Work Week permanently

    It should be possible to define our work week permanently, and not via Lending Off every week. For example, our work week is Sundays-Thursdays 8:00-17:00 (not Monday-Fridays). Also, it should be possible to define Lending Off via Alma, and not just via the Rapid interface.

    91 votes
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  18. Please allow sites to FTP holdings files to RapidILL. That way we could automate and do on a more frequent basis.

    We have two ExLibris products: RapidILL and Summon. It it frustrating to have to use two completely different processes to send holdings records. RapidILL is especially frustrating because it's a web interface and files can't be sent with FTP. (We're a SirsiDynix site - we have a report that can automatically extract and FTP records to a third party site. It works beautifully for Summon.)

    21 votes
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    Under Review  ·  0 comments  ·  Holdings  ·  Admin →
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  19. Reducing turnaround times

    Since each lending library can hold a request for 4 working days, sometimes files are received after a long time (for example: if there are many libraries and each one takes 4 days to Unfill, before one library eventually fills it).
    A solution to this could be to treat requests with only one match differently than requests with many matches, e.g., reduce the holding time for requests to 2 days when more than 1 library holds the item.

    84 votes
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    1 comment  ·  Other  ·  Admin →
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