ISBN
Currently, when you submit a request with an ISBN, Rapid does not also search for the ISBN of the Ebook, or vice-versa. This is not the case with Journal requests, Rapid does search for alternative ISSNs of print journals and ejournals.
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Kip Darling commented
This important issue can impact the value institutions receive from their RapidILL subscription. Until a resolution is implemented, members should take the following steps for rejected eBook chapter requests:
1. Have library staff manually check RapidILL holdings for alternative ISBNs or E-ISBNs that produce a positive match.
2. If an alternative ISBN is found, edit the request with the matching ISBN, then resubmit to RapidILL.
3. If no alternative ISBN matches, check other suppliers to fulfill the request, confident in the knowledge that you haven't missed a holding on RapidILL.
By following this workflow, you can maximize the value of your RapidILL subscription while mitigating the impact of rejected eBook chapter requests.