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Alma/Rapido notes: Reason for rejection should be passed on through RapidILL

Currently, the only notes passed on in a RapidILL-Alma integration are notes given as part of the bad citation workflow.
However, as borrowing library, in order to reasonably notify the patron why a request is rejected, the note containing the reason for the rejection by the lending library also needs to be passed on into the borrower's Alma/Rapido.

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Marianne Mathis shared this idea  ·   ·  Admin →
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  • Rueben Guildford commented  · 

    This would be a good enhancement to Rapid ILL, incorporating a selectable menu of common rejected reasons i.e. exceeds copyright, item checked out, item missing etc. would prevent requests re-circling & manual follow ups

  • Patrizia Zueger commented  · 

    This improvement would improve the RapidILL workflow for staff and reduce the need for manual follow-ups and clarifications.

  • Sabina Walder (SLSP) commented  · 

    As an additional remark: the issue was discussed in the support platform, case nr 6642114

RapidILL: Alma integration

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