View user request history
We would love to be able to view a user's request history in the Requests tab of their account. You can view Returns and Fines histories so why not Requests?
This would be very useful for students and staff! Thanks.
Thank you for this suggestion. we are checking the option to allow view history of requests same as we provide history of loans .
Katherine O'Brien commented
This should be a basic core function. Users expect it.
A history of requests is a common function in other resource sharing platforms, such as ILLiad. This allows users to easily see what they have requested in the past to prevent duplicate requests. Also, for users who request significant numbers of articles (e.g. meta-analysis studies), a history would provide more clarity on current and filled requests. Because filled requests disappear from a user's account, there is often confusion on what they have requested in the past.
Rebecca Henson commented
This functionality is important for both library staff & users. We are particularly interested in resource sharing request history being available in My Library Account, but all request history would be good.
Hugh Rundle commented
This seems like a fairly core function - it's surprising to realise that it is absent.
This would be really useful when holds have expired and patrons still require them making it easier to trace the correct edition.
This would also be useful to keep track of ILL requests.
Peta Hopkins commented
It would be helpful to direct them to this when they submit requests for things that we have already supplied to them.
Kirstie N commented
This functionality is heavily requested by users. We are particularly interested in resource sharing request history being available in My Library Account, but all request history would be ideal.
The ability to view previous / historic Resource Sharing requests is available within other Resource Sharing systems, so Alma should provide the same. We lost this functionality when we implemented Alma Resource Sharing in place of another system which did offer this functionality. Its absence is a key loss of functionality that we receive complaints from users about
Kate Webb commented
This would be very useful since once a requested item not found on the shelf is changed to missing status, it seems to simply disappear, leaving no evidence that it existed, and no notification to the patron.
This would be really helpful for us too as it would help us track our ILL that we do through ALMA
Students and staff are often asking at the circulation desk about the items they ordered and didn't manage to pick up in time, so they need to request them again. We would like generously and quickly help them at once, but it's tricky and clumsy opening attachment after attachment... It would be great and very service improving to have request history tab in patron's account!!
This would be useful as students often ask about holds that they didn't manage to pick up in time and have since come off the shelf, but would like to reserve again. We have figured out that we can find out by checking email attachments for previous notifications that the sytem has sent, but this is fiddly. It would be great to just a hold request history tab in Alma