A)
Logged in patrons:
Their email address automatically fills the From: field
If you want parity to Primo BO, their email addres also populates the To: field

B)
Logged out patrons:
Have an empty, mandatory From: field

This is the clumsy workaround we have at the moment to try and get our patrons to add their email address so we can get back to them.

UCLA supports this... apparently it didn't get enough votes this year, hope it gets some popularity.

If our users don't think to add their email address to their note, we can't get back to them, which is poor customer service. Logged-in users have email addresses in Alma, the email should come from, or at least include, that email address.

We opened case 06856366 and were referred to this Idea. Our case asked "How can we include the email address of signed-in users to the Email Records Letter?"

NERS 8185, open for voting now.

Logged in - a user's email is autopopulated in the "To" field - but if they change it to a different email address, the recipient does not know who sent the email. There is not enough text space to add instructions to the "Notes" section of the function to give users directions to include their own contact if they change the to: email address.

For non-logged in users, if the user doesn't email it to themselves, it would be helpful to have both a To: field and a From: field. I think allowing "Notes" to non-logged in users would also be helpful. The function here should be the same whether logged in or not - with the "To" field auto-populated when logged in.

Thanks for considering. I agree with the other comments - that logged in users may not know that their own contact info is not included when they send these emails from Primo to library email addresses.

Thank you.

Dear Ex Libris, do you have any updates on this?

Bonkers that we even need to ask for this. What was the thought process behind configuring this such that no contact info is captured?

@ExLibris: While you're working on it: sending an email via the email icon should trigger a confirmation message.

https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/31411543-actions-email-record-function-please-give-indi

We strongly suppport this issue as we have experienced the same problem, i.e. request mails from patrons which we cannot respond to since patron details are lacking.

Plus 14 votes from here https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/16849447-send-email-for-logged-in-users-only

Yes, this is important. We need to know the patron's email address to be able to reply.
Patrons do not understand why nobody replies to their emails, because they have no way of knowing that we don't see who sent them.

– For logged in patrons, use their email address as sender.

– When patrons are not logged in, let them send the email, but force them to fill in a 'sender email' field

We are also receiving request emails from patrons using the Action-Email form. For logged-in users, it would be helpful to automatically include their name/contact information in the email. See also: ability to customize the information of the email, similar to other Alma letters

I would also like to add these capabilities too to make the email form fully fledged and useful:
https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/20507773-add-citation-capabilities-to-the-email-function

And also add to it, the ability to include URLs because we will oftentimes send URLs in these messages to give patrons other info.