Stefan Nötzli (ZBZ)

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  1. 1 vote
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    1 comment  ·  Alma » Other  ·  Admin →
    Stefan Nötzli (ZBZ) shared this idea  · 
  2. 44 votes
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    Stefan Nötzli (ZBZ) supported this idea  · 
  3. 76 votes
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    Stefan Nötzli (ZBZ) commented  · 

    Dear support

    This case has been opened over a year ago, and yet, you didn't make any comments to it or push it to the next stage in order for the demanded target to get added to the SFX KB.
    Since your response time is very slow, in addition to the problem, that the demanded target keeps not existing, also our votes are bound to the case, in the hope that you might they might eventually cause you to actually take action.

    We have already several more missing targets waiting which we wish to open a case for or to support an existing case, but to do so we need our votes back due to a case getting to a stage where it is clear that its target will be created. If we remove votes from the cases now, they will be seen by you even less.

    At this point, I would expect an answer. Otherwise, I will escalate the case to Brian Noone and then Mr. Büscher. Also, since many Swiss Libraires will be using Ex Libris Alma starting 2021, we would expect a better customer service.

    Thank you for understanding and get things rolling!

    Kind regards,
    Stefan / Zentralbibliothek Zürich

    Stefan Nötzli (ZBZ) supported this idea  · 
  4. 56 votes
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    Stefan Nötzli (ZBZ) commented  · 

    Dear support

    This case has been opened over two years (!) ago, and yet, you didn't make any comments to it or push it to the next stage in order for the demanded target to get added to the SFX KB.
    Since your response time is very slow, in addition to the problem, that the demanded target keeps not existing, also our votes are bound to the case, in the hope that you might they might eventually cause you to actually take action.

    We have already several more missing targets waiting which we wish to open a case for or to support an existing case, but to do so we need our votes back due to a case getting to a stage where it is clear that its target will be created. If we remove votes from the cases now, they will be seen by you even less.

    At this point, I would expect an answer. Otherwise, I will escalate the case to Brian Noone and then Mr. Büscher. Also, since many Swiss Libraires will be using Ex Libris Alma starting 2021, we would expect a better customer service.

    Thank you for understanding and get things rolling!

    Kind regards,
    Stefan / Zentralbibliothek Zürich

    Stefan Nötzli (ZBZ) supported this idea  · 
  5. 29 votes
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    Stefan Nötzli (ZBZ) commented  · 

    Dear support

    This case has been opened half a year ago, and yet, you didn't make any comments to it or push it to the next stage in order for the demanded target to get added to the SFX KB.
    Since your response time is very slow, in addition to the problem, that the demanded target keeps not existing, also our votes are bound to the case, in the hope that you might they might eventually cause you to actually take action.

    We have already several more missing targets waiting which we wish to open a case for or to support an existing case, but to do so we need our votes back due to a case getting to a stage where it is clear that its target will be created. If we remove votes from the cases now, they will be seen by you even less.

    At this point, I would expect an answer. Otherwise, I will escalate the case to Brian Noone and then Mr. Büscher. Also, since many Swiss Libraires will be using Ex Libris Alma starting 2021, we would expect a better customer service.

    Thank you for understanding and get things rolling!

    Kind regards,
    Stefan / Zentralbibliothek Zürich

    Stefan Nötzli (ZBZ) supported this idea  · 
  6. 54 votes
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    Stefan Nötzli (ZBZ) commented  · 

    Dear support

    This case has been opened one and a half years ago, and yet, you didn't make any comments to it or push it to the next stage in order for the demanded target to get added to the SFX KB.
    Since your response time is very slow, in addition to the problem, that the demanded target keeps not existing, also our votes are bound to the case, in the hope that you might they might eventually cause you to actually take action.

    We have already several more missing targets waiting which we wish to open a case for or to support an existing case, but to do so we need our votes back due to a case getting to a stage where it is clear that its target will be created. If we remove votes from the cases now, they will be seen by you even less.

    At this point, I would expect an answer. Otherwise, I will escalate the case to Brian Noone and then Mr. Büscher. Also, since many Swiss Libraires will be using Ex Libris Alma starting 2021, we would expect a better customer service.

    Thank you for understanding and get things rolling!

    Kind regards,

    Stefan / Zentralbibliothek Zürich

    Stefan Nötzli (ZBZ) supported this idea  · 
  7. 6 votes
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    Stefan Nötzli (ZBZ) shared this idea  · 
  8. 6 votes
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