Primo Analytics - Add Actions for clicks on View It links, for both Link in Record and Link Resolver
There is a significant gap in Analytics recorded actions for user engagement with electronic resources directly in our Primo environment.
In Classic UI, this was partially possible by GetIt Link 1 and GetIt Link 2 actions, but invoked by a user clicking on the Get It tab, rather than an actual link.
This aspect is not even possible in New UI with a known gap for years for these GetIt actions.
Link Resolver Usage data is partially recorded in Alma Analytics, dependent on configuration.
This situation of data loss will be even more of an issue on CDI, with the drastic increase in Link in Record collections.
Why are there dozen of actions recorded for the different options in the Links section, and also Lateral Links in the Details section, and yet not the most important links of all, under View It in the Get It section?
This data should be comprehensively available in Primo Analytics, by adding the following 3 new Actions to the Primo Analytics Action Usage Subject Area:
Action group: Document
Subgroup: Get It
Action: Click on Link in Record link - remote
Action: Click on Link in Record link - local
Action: Click on Link Resolver link
If I've missed any variations and others should be listed, then please take this submission in the spirit it is intended, and cover all scenarios.
I also recognise of course that the Link Resolver piece is Alma expressed in Primo, but am adding this submission here because of the end goal of holistic tracking of these clicks in Primo
This should be added for both Primo deployment models of Primo via Back Office and Primo VE.
Stacey van Groll
shared this idea
Please note that with the August release we have added more actions to help tracking view it links usage.
Just to clarify - In August 2022 we've added actions for “Additional Link to source”, “Additional openURL” (not relevant for Alma URLs), "Link to source" and "OpenURL FT" (not relevant for Alma URLs) - all sent when coming from ViewIt.
-
Stacey van Groll
commented
Noting that sites using Alma and Primo managed by Back Office were excluded from this full development, with incomplete tracking in Primo Analytics, including for Link to Source.
-
Kurt Vollmerhause (QUT)
commented
Supported. Again, it seems like an oversight that this data is not available already.
-
Erica Nutzman
commented
We don't use a link resolver, but want to know if patrons are clicking on the resources we are adding to our collection. Right now we can't get any data at all.
-
Katie Utschig, SWITCH Library Consortium
commented
I agree wholeheartedly with Stacey's comment that we have the "end goal of holistic tracking of these clicks in Primo"
-
Stacey van Groll
commented
The Ex Libris statement in response to recommendation of National Information Standards Organization (NISO) Open Discovery Initiative (ODI) states that Primo is compliant with "Report on total number of click-throughs per month." 3.3.4.2 (3) by "Primo and Summon provide this information. On Primo this is counted with the combination of the link resolver and the links in record reports, Summon provides one report for both."
This is not correct, as is seen in this submission, as there are no analytics recorded for Link in Record reports in Primo Analytics.
https://exlibrisgroup.com/open-discovery-initiative/