How can we improve RefWorks?

Save to Refworks button is not functional

The save to refworks button for chrome is not functional. About 90% of the time when I try to use it and input all the information, the loading bar goes and goes (Uploading 1 of 1.......) and eventually after about a minute it says it was unable to import anything (We're sorry, we were unable to save to RefWorks. We tried, but came up empty.) So frustrating. As said before, this service is great, but quite a few basic functionalities are from from actually functioning properly. These need to be fixed. A quick import button is a huge draw of people using this, I imagine when it doesn't work, people will seek services through someone else, which is where I am headed if things don't get improved. Seriously, please fix this.

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    Anonymous shared this idea  ·   ·  Admin →

    1 comment

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      • carol commented  · 

        I have this same experience while using Chrome and Firefox.

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