Save to Refworks button is not functional
The save to refworks button for chrome is not functional. About 90% of the time when I try to use it and input all the information, the loading bar goes and goes (Uploading 1 of 1.......) and eventually after about a minute it says it was unable to import anything (We're sorry, we were unable to save to RefWorks. We tried, but came up empty.) So frustrating. As said before, this service is great, but quite a few basic functionalities are from from actually functioning properly. These need to be fixed. A quick import button is a huge draw of people using this, I imagine when it doesn't work, people will seek services through someone else, which is where I am headed if things don't get improved. Seriously, please fix this.
Improvements to the Save to RefWorks button are planned for the coming year.
It seems the Save to RefWorks button just simply doesn't work. Despite improvements being "planned" over a year ago, I am assuming nothing of the sort has been done. When something takes years to fix such as this, we have to guess it'll never happen. For any future projects I will be looking around for other referencing options. I hope that Universities are not paying for this service which is not adequately supported.
Sara Davidson Squibb commented
Also experiencing issues in Chrome and Firefox, and I've made sure pop-ups and cookies are enabled. Not working for me with multiple Google Scholar items. Have also found that I have to log in in advance as well when using Save to RefWorks. Log in not working from side panel.
I read through the comments and my heart bleeds. For me, this fault made a great difference to my academic experience. It is really a shame I choose to use RefWorks and I will make sure my uni do something about it. Dropping Refworks for one will be fantastic. I don't wish on my enemy the experience I had using RefWorks. It fails when I need it most. Quite sad.
Many fields remain empty, and even if I fill them up manually, it gives me "We're sorry, we were unable to save to RefWorks. We tried, but came up empty." wastes my effort.
The login isn't working for me. Was working great and now it just goes to the login page and won't accept my correct login info.
I have this same experience while using Chrome and Firefox.
Yes this is completely frustrating. If you are suggesting the same issue I have been having using the "save to refworks" function. It seems to not work...which is entirely aggravating and frustrating. There are so many wonderful things about this resource, I can't believe I haven't found it until now, but so many basic functions are not working. I cannot search by DOI number either because "service is unavailable". Come on!
Adam Edwards commented
Reported as a fault and still an issue at many unis. Waiting for this to be fixed.
Stephen McCarty commented
During importing Refworks locks up with a spinning wheel.
It imports nothing and just says "error" in the title. Would be nice to not have to always cut and paste directly from the website.