at the moment, when there is an import of a 'foreign character' in a person's name, the letters do not get saved corrected. It would be good to include the import without manual changes. Note, this does not happen all of the time, it does happen frequently though.1 vote
Import of diacritics was fixed last year. If you still encounter such cases, please open a detailed support case using the following link: https://supportcase.exlibrisgroup.com/?product=Refworks
i can not download write n cite on mac word2016? always asks for java to be installed although i have already installed java!!1 vote
For word 2016 on mac RefWorks Citation Manager (RCM) is supported, not Write-n-Cite. Please refer to the following link for details about writing tool and operating system compatibility, and for installation details: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0500_RefWorks_Plugins%3A_Connecting_Your_Browser%2C_Microsoft_Word%2C_and_Google_Docs_to_RefWorks
I am using many ebooks for my research projects, which I can't access without having internet and logging in through my institution's library (Reworks). I wish you would make RefWorks more offline user-friendly.3 votes
The Dropbox link is working. The encountered issue will be managed one-on-one.
Hello, can please add Havard Western Sydney University style?3 votes
To add a style please open a support case using the following link: https://supportcase.exlibrisgroup.com/?product=Refworks
Please could you provide an import filter for .xml files of references which can be exported from the ICTRP database:
It's free to use so it should be possible for you to obtain an .xml file with the tagged references on which to base an import filter. Clinical trials databases are searched a lot in health.38 votes
Import filter requests are handled by the RefWorks support team. Please use the following link to open a support case: https://supportcase.exlibrisgroup.com/?product=Refworks
It disabled my Zotero. Yet the Write n Cite disappeared so now I cannot cite anything. There is no help posted anywhere for this either.
Disabled my other ref manager. But won't load up- also installed a virus on my laptop (dx by a computer repair person). Now I am left with no way to cite anything. No help posted anywhere for this.Thanks RefWorks.1 vote
This should be handled via support as advised in the previous comment.
The delete function when using Chrome usually does not work6 votes
We were unable to recreate this issue. Please open a support case at the following link, and include info about the browser version and the account name. https://supportcase.exlibrisgroup.com/?product=Refworks
Please open a support case at the following link for assistance with upgrading an account or moving a user between institutions: https://supportcase.exlibrisgroup.com/?product=Refworks
Can I please know why this useless 'lloking for translators' nonsense stays up for an eternity.
Literally hopeless1 vote
Please contact the support team as indicated in the comment.
No consigo eliminar correctamente los duplicados
Muchas gracias4 votes
Please refer to the “Removing Duplicate References” section in the following link for details on using this feature: https://knowledge.exlibrisgroup.com/RefWorks/Product_Documentation/RefWorks_User_Guide/0400_Managing_References#Removing_Duplicate_References
If you encounter specific issues please open a support case at the following link: https://supportcase.exlibrisgroup.com/?product=Refworks
why my world write-n-cite folders are no the same as the web refworks folders??????!!!1 vote
Write-n-Cite lists all RefWorks folders; the folder list combines unshared and shared folders. If you are encountering an issue related to folders in Write-n-Cite please open a support case at the following link: https://supportcase.exlibrisgroup.com/?product=Refworks
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