Improve logic for Consortial/AFN and ILL requests
If all holdings across the Network Zone (NZ) are unavailable, we want to be able to suppress the option to place a Consortial loan request (ie. a resource sharing request in an automated fulfillment network), thus directing the user to ILL.
Sveta Stoytcheva commented
Canceling a request when an item is unavailable is more confusing/frustrating for the patron than knowing from the start that it is not available or that ILL is a better option.
Rebecca Pagan commented
Many patrons are already intimidated and confused about how libraries work. Allowing them to place requests for unavailable materials only to find out later they need to go back and find the item all over again to request it is supremely frustrating. Private corporations are already faster than libraries; we beat them on price. Help us meet the expectations of our users by giving them a more effective experience.
Cheryl Grubb commented
This would be super-helpful to both patrons and staff. Many patrons see the request was placed successfully and then don't know what to do when the request is subsequently canceled by the system soon afterwards. It's confusing for them, and time-consuming for staff to assist.
Paula Dempsey commented
Liz Hollendonner commented
This would cut back on patron frustration and would allow them to cut back on time allotted to discover items they are wanting to request.
Manu Schwendener commented
Shane Hickey commented
This would be super helpful to us in the WRLC!