Attachments stall, never completely finish
Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.
Performance when uploading pdfs has been improved. Additional improvements will be implemented in the future.
If I import with RefGrabIt pluggin, it works fine, but the problem appears whem I try to import with "Save to Refworks". It is when the time is very long and it appears the message in the file.
Sally Taylor commented
May 2, 2019
1) Tried to upload a PDF (2.5 MB) to an existing record and gave up after 10 minutes.
2) Dragged and dropped the same PDF as a new record and it took 2 minutes.
This has been an issue for my organization as well
I've gotten this a lot
Pam Hill commented
I switched from Zotero, and now I feel like I may go back. With Zotero, it automatically uploaded PDFs in seconds. PDFs just don't work with the new RefWorks. I have to store my PDF in a file on my computer. I prefer having it all in one place like with Zotero.
Please could you improve to import any PDF files to New RefWorks and RefWorks Lite. Even if the PDF file source is a scanned image or original document and page, we hope New RefWorks and RefWorks Lite to import them easily and normally.