Attachments stall, never completely finish
Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.
Heather
shared this idea
I am happy to update that improvements to the pdf upload process were released in the RefWorks Dec. release. These improvements impact upload of pdfs within RefWorks; improvements to saving pdfs with Save to RefWorks will be handled separately.
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Kelly Karst
commented
A student just reported that they are still having this issue (February 2021)
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Anonymous
commented
If I import with RefGrabIt pluggin, it works fine, but the problem appears whem I try to import with "Save to Refworks". It is when the time is very long and it appears the message in the file.
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Sally Taylor
commented
May 2, 2019
1) Tried to upload a PDF (2.5 MB) to an existing record and gave up after 10 minutes.
2) Dragged and dropped the same PDF as a new record and it took 2 minutes. -
Asher
commented
This has been an issue for my organization as well
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Anonymous
commented
I've gotten this a lot
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Pam Hill
commented
I switched from Zotero, and now I feel like I may go back. With Zotero, it automatically uploaded PDFs in seconds. PDFs just don't work with the new RefWorks. I have to store my PDF in a file on my computer. I prefer having it all in one place like with Zotero.
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Minami Ito
commented
Please could you improve to import any PDF files to New RefWorks and RefWorks Lite. Even if the PDF file source is a scanned image or original document and page, we hope New RefWorks and RefWorks Lite to import them easily and normally.
