How can we improve RefWorks?

Attachments stall, never completely finish

Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

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Heather shared this idea  ·   ·  Admin →


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  • Sally Taylor commented  · 

    May 2, 2019

    1) Tried to upload a PDF (2.5 MB) to an existing record and gave up after 10 minutes.
    2) Dragged and dropped the same PDF as a new record and it took 2 minutes.

  • Asher commented  · 

    This has been an issue for my organization as well

  • Pam Hill commented  · 

    I switched from Zotero, and now I feel like I may go back. With Zotero, it automatically uploaded PDFs in seconds. PDFs just don't work with the new RefWorks. I have to store my PDF in a file on my computer. I prefer having it all in one place like with Zotero.

  • Anonymous commented  · 

    Please could you improve to import any PDF files to New RefWorks and RefWorks Lite. Even if the PDF file source is a scanned image or original document and page, we hope New RefWorks and RefWorks Lite to import them easily and normally.

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