How can we improve RefWorks?

Attachments stall, never completely finish

Many users have noticed that when PDF attachments are uploaded, they take a very long time in the processing/uploading phase, and sometimes the progress bar stalls at 50% and never finishes.

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    Heather shared this idea  ·   ·  Admin →

    3 comments

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      • Asher commented  · 

        This has been an issue for my organization as well

      • Pam Hill commented  · 

        I switched from Zotero, and now I feel like I may go back. With Zotero, it automatically uploaded PDFs in seconds. PDFs just don't work with the new RefWorks. I have to store my PDF in a file on my computer. I prefer having it all in one place like with Zotero.

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