They appear as "renewable" items that really aren't
In Primo, they appear as "renewable" copies really are not because they already have the maximum number of renovations. Why not say directly "not renewable"?
Chris Jones commented
This is a cross LMS issue with Primo. Customers query why they see "Status: Renewable" (which is the theoretical policy), rather than the dynamic user reality, i.e. will a loan renewal attempt succeed? It causes confusion all around as staff do not see this information from the LMS - commonly occurs in Alma and Primo customer queries, but clearly others as well.
The check does Aleph in the time of renewal but no before and there is no kind of pre-programmed-check into the system.