Rapido
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53 results found
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Title sort - skip character!
PLEASE use skip character in the title sort. It's entirely disconcerting to have any application utilizing bibliographic data ignore it!
2 votes -
External ID number should change if the partner library changes
Rapido keeps the old ILL number (External ID) when a borrowing request is not filled and moves on to another partner. The Ext ID number should be unique between a pair of partners. Right now you can have a Rapido request with a RapidILL number, a British Library request with a RapidILL number etc. Because each partner type has a different set of conditions (ex. allowance of renewals), each time you have a different type of partner, there should be a new Ext ID number.
2 votes -
Provide email preview when drafting patron communications
I’d like to be able to see the complete email message when sending a patron query email, cancellation email, et cetera. It would be easier to write a better “message” if you could see the message section in the complete context of the email.
2 votes -
Invoices from Rapido to RapidR partners
Rapido lenders are able to send invoices to other Rapido libraries or to ISO partners, but are unable to send invoices to RapidR libraries. I am aware that RapidR does not involve lending fees. Ex Libris intends to allow lost/damaged fee invoicing, as seen by the not-yet-implemented "Lost/Damaged item fee" invoice field in Rapido.
Ex Libris has grandfathered Rapido libraries into RapidR, thus increasing the number of libraries I may need to bill for lost items without having a workable invoice function.
Please develop invoicing from Rapido to RapidR partners.
1 vote -
Combine email partners
We would like to be able to combine email partners the same way we can now combine ISO partners. This would be helpful in cases where multiple libraries on a campus combine into one symbol. We don’t want to delete the partner libraries we are no longer using because we want to retain the stats, but they clutter up our list of partners and are too easy for someone who doesn’t know that the ILL departments have merged to click accidentally (i.e. if someone were requesting a book from Harvard Law and didn’t know that the main Harvard ILL department…
1 vote -
Replace uploaded file when resending to patron
Sometimes someone makes a mistake when scanning an article or book chapter and we need to send a second file to the patron. Currently, when we upload the second file to Rapido it creates a second URL for retrieval which is then sent to the patron. However–especially if we notice the error before the patron does–the patron often clicks on the first URL sent to them instead of the URL with the correct scan. This leads to patrons emailing us complaining that their scans aren’t right or can’t be opened and we have to email them the new file. We…
1 vote -
Create Analytics report based on Patron Query template
We would like to run analytics based on patron query emails to see how many times we’re sending certain messages to our patron, such as that their request exceeds copyright or that we already own the item they are requesting. Having access to this information could improve our services in the future, as it could show places where we need to focus efforts on patron education or where we need to change something about how we do things.
1 vote -
OCR all incoming files in Rapido
All libraries are committed to the accessibility of resources for their patrons; however, not all libraries have the infrastructure to do OCR or they can only do OCR for a very limited number of languages. With Rapido sitting on the Ex Libris Higher Ed platform, there seems to be a great opportunity to ensure all incoming and outgoing documents are OCRd for resource sharing using the same service leveraged for Alma Digital. This would allow Rapido libraries to ensure everything they send meets minimum OCR requirements, but it would also solve the problem for our patrons to ensure all incoming…
1 vote -
Full partner records for RapidILL partners
Our Rapido, ISO, and email partners all get full partner records in Rapido. However, our Rapid partners just get a per-request import of contact information from the Rapid directory that we can’t augment or otherwise work with. We want partner records for RapidILL partners to appear in the Resource Sharing Partner List; they could either appear only in the Institution list, or appear in the Community list so we could copy them into the Institution list to edit them. This would let us augment the information from Rapid with customizable fields currently available in the partner record interface, allow us…
1 vote -
Volume information from RapidR requests should import to Rapido
Sometimes we’ll get a request for a single volume from a multivolume set where RapidR shows which volume the patron wants, but that information hasn’t transferred into Rapido and doesn’t show on the pull slip. In these cases, someone has to take the extra step to log into Rapid to find out whether volume information is available, which is a waste of time. Usually it isn’t obvious that the title is a multivolume set, so additional time is wasted either going back into the stacks to collect the volumes or reshelving extra volumes which were pulled. Rapido should be able…
1 vote -
Add External ID as customize option to "Pick From Shelf" data for display
This would be especially helpful when scanning articles for RapidILL.
1 vote -
Add search by book chapter title
Rapido allows us to search by article title, but not book chapter title. We would like to be able to search by book chapter title as well.
1 vote -
Limits for RapidILL scan from print requests
Since all Rapido scan requests are converted to RapidILL requests and thus have a 24-hour service commitment, we’ve been noticing an unmanageable workload on Mondays with requests coming in over the weekends. Prior to dropping OCLC we could balance our workload by doing the urgent requests first and the less urgent requests another day, but now all of our most time-consuming requests are also urgent.
Possible solution: Limiting the number of scan from print requests that can be assigned to one library at one time.1 vote
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