RefWorks
Your feedback matters to us. Help us improve RefWorks by telling us what you’d like to see using the message areas below. You can also can support something already posted.
We would love to be able to respond to every idea that is submitted, but this is not feasible. We are, however, committed to responding to the most popular ideas—those that have received the most points.
For more information please review our FAQ and guidelines.
For Support related issues please use this form.
Thank you.
196 results found
-
Add Shibboleth Login to RCM Add-in
Add Shibboleth / Institutional sign-on / Federated Access to RCM Add-in for Word 2016.
At present Shibboleth / Institutional login is provided via the web interface, but not via the RCM Add-in. The only way to login is with the alternate password option set in RefWorks web user settings.
24 votes -
Improve import of author's names
The most common problem we see with the formatting of references is that the author's first and last name are treated as one field, so that the in-text citation would read (Ali Smith, 2017) rather than (Smith, 2017). This happens quite a lot, is there a way to improve the export/importing of author's names?
23 votesWe are happy to announce Author improvements were completed in 2024 Q2 release. More details are available here: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/040_2024_RefWorks_Release_Information#July_9.2C_2024
-
Set default folder
How about a feature to set a default folder where refs are uploaded? I'm using the taskbar function to save to RefWorks and I'm required to assign the folder manually from the user interface every time.
22 votes -
Always show custom fields while editing a reference
The old version of RefWorks had the ability to always display custom fields in edit mode.
In the new version each one has to be added manually with the “Add more fields…” button, which is cumbersome. We use custom output styles and each reference needs the same custom fields to be applied to them.21 votesWe are happy to announce improvements were completed in January 2025 release.
-
Show all fields included in a resource type on the edit screen
Currently RefWorks only shows certain fields when you edit references, it would be better if it showed all fields for that type of resource that are defined in the style
21 votes -
Improve to DeDuplicate of Non-English References
New RefWorks identifies some Japanese (or non-English) references as duplication even when they are not duplicated.
Improvement of DeDuplication for Non-English language references is expected.21 votesRefWorks is happy to announce we have launched improved deduplication feature in the November 2022 release. You may find more information here.
-
Request for update to AGLC4 in RefWorks
We would like to request that an update for AGLC4 be done in RefWorks. This style has been out for a while now.
21 votesCitation style has been added
-
Stop defaulting back to original settings
I sometimes import large numbers of references or are working with databases with large numbers of references, so I set the number to display so that I can see all references on one page. RefWorks keeps defaulting back to 50 per page. I have to keep changing it back and have sometimes only edited/moved 50 references before I realized it had defaulted back and that the rest weren't displayed. Please also stop defaulting to sorting by date added or normal view instead of what I had changed it to. I set it a certain way for a reason and it…
19 votes -
allow sorting of references
When viewing references, allow sorting options by date, author(s), title, etc.
19 votesReferences may be sorted in Table View (and all other views) by Date added, Date modified, Date published, Title, Author or RefID. Ordering may be in descending or ascending order. Page display limit is 2000, but now all references are sorted.
-
Link to pubmed
The old RefWorks version had an option to open the reference in pubmed, that option is not there with the updated ProQuest version? I need to use the update view since google docs and word docs do not link to the old version. I would like a link so I can directly open a reference in pubmed again, please.
18 votesWe are happy to announce this update was completed in October 2025 release. https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information
-
Deduplication of sub-folders, or between folders
I would like to be able to de-duplicate sub-folders, for example where each sub-folder contains the results from a database search for a systematic review.
Alternatively, a user should be able to choose to de-duplicate any two or more folders in refworks.
16 votesRefWorks is pleased to announce this feature was released in the November 2022 update.
-
HTTP prefix inserted to DOI
I'm very happy to hear that APA 7th was updated so that the correct prefix is now inserted to the doi code (see https://ideas.exlibrisgroup.com/forums/909445/suggestions/39183304).
Now, please note that this should apply also for all other major styles! The doi has really become a standard and therefore, reference management software should definitely support the use of doi, and expressly by inserting the entire prefix https://doi.org/ as now recommended in the latest Crossref standard https://www.crossref.org/display-guidelines/
So please, perform the corresponding update also to other major output styles, such as Chicago, Harvard,Vanouver
15 votesRefWorks is happy to announce a prefix can now be inserted to DOI field. For more informaiton, refer to the release notes and knowledge article.
-
RefWorks Citation Manager - change default to last folder used instead of "all references"
The RefWorks Citation Manager add-in always defaults to the “All references” folder after choosing an action. For example, if I go to a different folder and choose to “Edit & Cite” for one of the citations, it then toggles back to the All references folder instead of staying in the folder I had been using. This requires me to keep re-selecting the folder where I had accumulated sources for a project.
For workflow, it would be useful to have RefWorks Citation Manager default to folder last used instead of to All References.
15 votes -
Enable open URL link resolver buttons in shared folders opened by non-RefWorks users
Enable open URL link resolver buttons in shared folders opened by non-RefWorks users
I am my campus' RefWorks administrator and a reference librarian. We use RefShare in legacy RefWorks to send search results to our patrons. Use of our search service nearly trebled during the three years after we licensed legacy RefWorks and we believe this is largely due to the presence of a "GetIt@UNMC" button in each record in our RefShare format search results. Many search service users became interested in using RefWorks after receiving search results in RefShare format. A "shared folder" feature without "GetIt@___" open url link…
15 votes -
Sort by Date on Table View
We would like to sort references by data when we display RefWorks on table view.
14 votesReferences may be sorted in Table View (and all other views) by Date added, Date modified, Date published, Title, Author or RefID. Ordering may be in descending or ascending order. Page display limit is 2000, but now all references are sorted.
-
New Folder
Importing a citation from an external source, the site asks what folder. Can you put a create folder ability on the window? The window 'pull' down that lists my current folder/location. It would be helpful to have the ability to create a new folder there. Right now, you have to go out of the import window, etc.
Also, importing citations, the same window asking for the location. When you select a check box, the window doesn't auto close (which it should). To close your selection, you must mouse click out on the page. Then the window closes, but doesn't show…
14 votesRefWorks added this feature in the January 2023 release: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/050_2023_RefWorks_Release_Information#Added_Option_to_Create_New_Folder_During_Import
-
add display scopes to the dropdown in all citation style list
In 'All styles' page, only 17 citations are displayed and the user has to click page number to look through all styles list.
Path: 'Create Bibliography' > 'Citation Style Editor'
Please add display scopes to the dropdown same as the one in display option(references per page) from main page.
For example,
scale 25 to 1000 citation styles per page.13 votesWe are happy to announce improvements were completed in January 2025 release.
-
Bulk edit for DOI field
Hello, would it be possible to Bulk edit also the field DOI? Especially records imported from PubMed include [doi] in this field which should not display in a bibliography.
It would be very helpful if we could Replace [doi] with zero characters in all records at once.13 votesI’m happy to update that bulk edit of DOI was part of the Feb. RefWorks release (along with bulk edit of author, language, reference type and title)
-
public URL: output style and search function
Sharing folders publicly I'm missing the option to choose between different (customized) output styles as well as a search function. This was available in the old version.
For exernal users without refworks accounts the publications lists are not very comfortable to use.12 votesSearch is now available in Public URL shared folders.
-
Add a ref type for "tv progamme" and/or "streamed video"
We would like more reference type options to support users adding content from streaming platforms such as BBC iplayer and the BUFVC site Box of Broadcasts. Currently we only have the basic 'video' option which is fine for adding films which require details such as director, distribution company etc. but the information needed to reference a tv broadcast in our Cite Them RIght Harvard style is quite different. An additional reference type would allow us to configure this to accomodate both types of video content.
12 votesWe are happy to announce this update was completed in April 2025 release. https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/030_2025_RefWorks_Release_Information
- Don't see your idea?