Library Card page
I think it would more user-focused if the "Library Card" dashboard listed all of the requests and loans in one spot, regardless of the lending library. Many users are unaware of which library they've requested an item through - it would be nice if there was only one dashboard for patrons to check on the status of everything in one spot.
Hi all,
We would like to update that this is planned to be developed in the Primo Next Discovery Experience User Interface.
More details on the new interface plans can be found here -
Therefore we are changing the status of this idea to "Planned".
Best regards,
Yael.
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Nathan Thebarge commented
Yes, we have had lots of patrons confused by this - they will receive an overdue notice, go to their account, and not see the item. We also are part of a large consortium, so patrons may end up with dozens of libraries they have to check.
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John Matthews commented
I heartily agree. This is a big cause of confusion for users.
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Rebecca Pagan commented
We have a large consortia and loans are spread out among them. Having to open each institution to see the loans from that institution is confusing for the casual user and incredibly annoying for the user with many loans. Please make it user friendly. Users know the items by title and author, not owning institution.
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Allan Berry commented
The sidebar is also ambiguous whether it has been selected; thus, users do not always realize the list of loans has been filtered.
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Anonymous commented
This makes sense.
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Amanda Pippitt commented
Yes, please. Especially as more and more loans from different libraries in our very large system are made, more and more names of libraries will be added to the list in their account to confuse the patron. Having all loans and all requests in one tab each would be wonderful (especially the requests, as the system picks which available library to get something from, not the patron...how are they supposed to know without browsing through each library option which library something has successfully been requested from?)
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Anonymous commented
Recently switched to PrimoVE and I'm getting a lot of complaints about the way Checked Out items and Requests display. The current way is NOT patron-friendly
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Anonymous commented
Helps our patrons. That's what everything we do should do.
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Michael Handis commented
This is much easier to understand and makes more sense than the current confusing way items are displayed to patrons.
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Jennifer Smathers commented
This mirrors how many patrons are already used to seeing their checked out items from a public library system.
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Anonymous commented
Yes, this makes sense. Especially since our patrons may not know what specific branches are named.
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Jill Cirasella commented
For institutions with many libraries, it is crucial to be able to view items in this way. The current presentation will lead to massive amounts of confusion and frustration.
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Shannon Pritting commented
This seems like a good enhancement for Primo VE for libraries using fulfillment networks.
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Polly Thistlethwaite commented
I, with my CUNY colleagues, emphatically endorse this important improvement/fix to the dashboard. Without it, our consortial borrowing and lending is less than fully functional.
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Connie Williams commented
Yes, please fix the screen so we can see which Library has requested an item and the loans in the same area. It is less frustrating.
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Alevtina (Allie) Verbovetskaya commented
I wholeheartedly support this idea.
In the meantime, would it be possible to at least show an indicator next to each library? At the moment, unless you're in that library, it looks like there are no loans or requests anywhere. Giving the patron a hint about where loans/requests may exist would be a vast improvement. (See attached for a mock-up.)
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Nanette Johnson commented
Please fix the Library Card so all books/items are listed together. The name of the lending school could be next to the name of the item.