Alma
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24 results found
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Changing an item to damaged in patron services
If we could change the status of the item to damaged on the patrons account (like you can to lost) then the fee would appear - it would save many steps.
1 voteHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Development request: support multi-institution Alma Touchnet integration
We're excited about using the Alma Touchnet connector to automate Touchnet payments into Alma, however we have found that in its current form we can't implement. The reason is we are a multi-branch institution with different libraries each with different funds into which fines money is paid. Right now patrons pay fines in Touchnet by navigating to a separate Touchnet payment page, corresponding to a different library and account, for each library.
Currently, the Alma Touchnet connector can only send payments to one Touchnet site. Then when the payment request comes back, it pays against that patrons account, in Alma,…
6 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Damaged item should be added under ellipsis button menu
When a book is returned damaged we only have the ability to put it under "lost" with a note. Having the ability to mark it as damaged and have the same functions as lost would be quicker and more concise.
11 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Adjust fines in Patron Record
It would be useful to adjust fines in a patron's record without having to either a) delete the fine and then re-post (if adjusting higher), or b) waive part of the fine (if adjusting lower).
6 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Add schedule time for a schedule job
We would like to add a new schedule time to the schedule job Fines\Fees Notifications Job that send the letter - FulFinesFeesNotificationLetter - Every day at 09:00 .
Thanks
3 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Ability to edit fines and fees report "Received By" location
We have circulation desk operators perform shift duties with different locations. We would like the ability to edit "Received By" location library in fines and fees report, just in case the operator forget to change location when receiving overdue fines.
1 voteHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Being able to locate fines or fees owed on an item from the item record.
This would be helpful for times when returned materials generate overdue fines that require removal or adjustment and when the staff person navigates away from the screen, the session is interrupted, or other circumstance when you need to verify if a particular item has a fine or fee attached to it.
(This was a very useful feature in Voyager.)
15 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Anonymize fines by fine type and fine amount
Add parameters to be able to anonymize fines and fees by the type e.g. can anonymize overdue fines but not lost items.
and by fine amount e.g. could anonymze fines/fees under $10.10 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Letter sent to patron when fine waived
Although there is a letter when a fine is paid, we'd like a letter that would automatically be sent when a patron's fine is waived.
5 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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The "Fines and Fees Report" under Fulfillment
Put in a date range too far back and "Fines and Fees" informs you that "From date is limited to 7 days before the current date."
Except...
Say it's January 13th. Well, Last time I checked, January 6th is seven days before January 13th...
But in reality, "Fines and Fees" will only let you go back to January 7th, because for some reason it assumes the day you're running it on is also part of that seven days.
That's just dumb.
Either the warning message needs to be more accurate...or it needs to actually go back seven days. I'd prefer…
1 voteHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Progressive overdue fine calculation in Fulfillment
The existing overdue fine settings in Alma Term of Use (TOU) can only allow library to set a 'flat' rate for fine. (e.g. $1 per day for the whole overdue period). It would be great if Alma can allow progressive overdue fine setting (e.g. $1 per first 3 days and $2 thereafter).
This suggestion allows greater flexibility in fine setting and also encourage patrons to return overdue items earlier.
1 voteHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Time Limit on Waive for Replacement Fees/Fines
Feature Requested:
The auto-waive functionality upon item return and ability to set the % to be refunded are wonderful features. To fully meet our needs though we need the % refunded to change after x period of time to a different % to be refunded.One possible solution could be to add a parameter that could be set to specify a time limit threshold for auto-waiving of replacement fees of a lost item upon return.
Use Case:
After a physical item has been lost for a year we have already bought a replacement and do not want to refund the…8 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Expand Scope of Active Balance
As new Alma users, we struggle with Alma’s use of the Fulfillment term ‘Active Balance.’ This is the balance owing that is displayed at the top of the Patron Services screen for each user. We find the term ‘Active Balance’ to be a bit of a misnomer because it only reflects fines/fees for closed transactions as listed under a patron’s Fines and Fees tab – leaving out currently accruing fines for overdue items (support case 00673063) and accruing fines for unpaid items declared lost (support case 00667631).
The current display puts front line circulation desk operators at a bit of…
8 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Be able to edit comment field of an active fine or fee posted to a patron's account
Sometimes, when posting a fine or fee to an account, the barcode gets scanned before entering info into the comments field requiring the removal of the fine and then having to re-post it into the patron's account. Would like an edit option in the ellipses to be able to go back into the fine and edit the comments field.
171 votesEnabling the altering of fine information may be sensitive, as it damages the creditability of information that is logged in fines.
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Assessed Fines Letter - Ability to Send a Letter Notifying Users That Fines Have Been Assessed
We need the ability to notify patrons at the point that fines are assessed on their library accounts. Some libraries use the Borrowing Activity Letter for this purpose, but we find that this approach causes confusion for our library patrons. The solution to these problems is to send a letter when fines are actually assessed on user accounts. The letter would be triggered either by the renewal of items resulting in fines or by the return of items resulting in fines. The existing Return Receipt Letter contains all the necessary data elements for this purpose. We request a similar letter…
5 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Fine and Fees notification email
We would like the ability for a user to be notified and sent an email of the fees that they have when they come in to the library. This is done currently through a job that runs daily or weekly, but we also want the ability to send it to just one person.
1 voteHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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View closed fines- order by transaction date
When answering fines queries it would be useful to be able to arrange the 'closed' fines in the order in which they were resolved, in order to provide a chronological explanation.
2 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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2 votes
Hello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Option of fine free returns
Turns off fine accrual or loan suspensions when overdue items are returned to the library.
2 votesHello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Allow Reinstatement of Fines/Fees
Fines are occasionally processed in error or you might need to reinstate a fine payment taken on someone's account. We would like the ability to reinstate fines that have previously been paid or waived.
307 votesReverting status of fines and fees would require careful privilege management, and may have negative implication in terms of managing fee auditing and implications on fulfillment, such as anonymization. The currently recommended practice is to manually create a new fine with a proper comment
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