R Candrian
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Dear Simon, thank you for bringing up this issue (loooong ago). This is really something I keep on stumbling over when working at the desk. All the items that are returned at our library are scanned in using "return items". But when there is a reservation for an item, the slip that is printed for putting the item on hold is not the same as when I use the functionality "scan in items". With "return items" the letter "FulResourceRequestSlipLetter" is produced, whereas with "scan in items" the letter "FulHoldShelfRequestSlipLetter" is produced. As we have a hold shelf that our customers can access by themselves, we want the letters to be anonymized and looking the same for all reservations. We therefore anonymized the "FulHoldShelfRequestSlipLetter". But we don't want to repeat that with the "FulResourceRequestSlipLetter" as this letter is used in other situations, too (e.g. printing the slip for items on the list "pick from shelf").
I don't understand why there are two different letters. So, as Simon already wrote, sometimes "return items" is better and in other cases "scan in items" is better, but we do not know before scanning an item which option is better in this case. This is annoying.