Configurable lending request reject reasons
There are currently 25 lending request reject reasons in Rapido. That is too many, many that don't make sense for our institution and workflow. We would like to be able to configure the lending request reject reasons - add some, remove some, and rename some. There is currently no table in Alma to do this and Ex Libris cannot update this through a service request either.
The 25 lending request reject reasons as of March 2, 2023 are listed in the file included in this Idea Exchange.
Christina Hennessey
shared this idea
Thank you for this submission, this idea will not be implemented at this time.
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Manu_Schwendener
commented
Hi
Voting for Rapido in Aha is now open, see
RAENH-I-1253
Alma Resource Sharing
Rapido and RapidILLReject Reasons customizable
Allow for the inhouse customization of 'Reject Reasons' as drop downs on RAPID ILL requests and with the internal note queriable in Analytics ? -
Holly Mills
commented
I wholeheartedly support this and was going to make a suggestion myself! Why is there no copyright reason for the cancellation of my own patron's requests? Customization would allow us to make a shorter, more helpful list of reasons. Thanks!