Make more author name flexibility possible!
Currently, anything that does not follow a strict last-first name format doesn't work in Refworks. (E.g. the citation manager can't handle "Paul VI" as an author.) This seems like it would be so easy to fix by the use of quotation marks or some other indicator to keep the formatting as it is typed by the user. The entire world doesn't strictly follow Western-style naming traditions....
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We are happy to announce Author improvements were completed in 2024 Q2 release. More details are available here: https://knowledge.exlibrisgroup.com/RefWorks/Release_Notes/RefWorks_Release_Information/040_2024_RefWorks_Release_Information#July_9.2C_2024