Enable users to remove an attachment (PDF or other) from a record. When an attachment is added in error, this is a problem.
Enable users to remove an attachment (PDF or other) from a record. When an attachment is added in error, this is a problem, and the user's only recourse if to delete the record and start over.
Attachments may be deleted in the Reference Editor pane by clicking "x" next to attachment name.
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K.Clement commented
One of our users had this problem this month (Aug 2020) and yes, it is still true that if the PDF is in some way incompatible or becomes corrupted on upload, then the entire record is destroyed.
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Spencer Mathews commented
Shalhevet Bar-Asher, I believe you missed the point and no, this feature is not already supported. Please correct the status of this issue to reflect this. The problematic behavior is that when there is an error uploading a PDF the entire reference is destroyed and, as the original poster indicated, the only option is to delete the reference. The preview pane is not accessible to references in this state.
This is an annoyance when one is uploading a PDF for the first time, but it's quite inexcusable when one is adding a PDF to an existing reference, especially one that the user has manually entered or edited, because now that record is unrecoverable and can't even be viewed.
I've noticed several flavors of PDF errors. Either uploads don't complete, preparing for reader fails, or text scanning fails. In the latter two cases sometimes the user is notified that despite the error the file can still be downloaded, but this does not seem to be the case.
These are real and significant issues that should be apparent from even a small amount of product testing.
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Spencer Mathews commented
Indeed! How did the new RefWorks make it to production with this glaring issue? Not to mention the wealth of other bugs and lack of features that make it seem more like someone's senior project than a commercial tool.