Better usage stats
The usage data currently available to admins isn't especially informative. We can see the total number of users and the total number of library views. But there's no way to know how many of those users created accounts, viewed their library once, and then never used RefWorks again vs. how many are using it regularly.
Also, when the usage data is downloaded, the date formatting is inconsistent. For the first 12 days of a given month, the dates are formatted M/D/YY with the month and date inverted. From the 13th onward, the dates are formatted YYYY-DD-MM.
Julia Glauberman
shared this idea
I’m happy to update that with the recent June release, admins can now export a user data csv file. The data can then be sorted or filtered in excel as needed. It includes Date created and Date last active, which can be used to identify non-active users.
More advanced usage data can still be obtained upon request from Ex Libris via your Account Manager or Client Relationship Manager.
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TIreland@uwaterloo.ca
commented
please provide us access to the same stats as the other version of RefWorks
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Anonymous
commented
Agreed. I appreciated how Legacy RefWorks allowed you to see new accounts created by month and references added by month. This not only allows us to see that our patrons are actually USING RefWorks, but it can also inform us as to times in the semester where drop-in workshops could be beneficial.
The current analytics options are "fun" - but not that useful. -
Jana Machonska commented
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Anonymous
commented
Usage statistics can be produced monthly to reflect the frequency of logins from users. Roles of users can be reflected, so we know how many staff or students have been using Refworks on monthly basis. This can help to identify needs for promotion to a particular groups.