How can we improve RefWorks?

Better usage stats

The usage data currently available to admins isn't especially informative. We can see the total number of users and the total number of library views. But there's no way to know how many of those users created accounts, viewed their library once, and then never used RefWorks again vs. how many are using it regularly.

Also, when the usage data is downloaded, the date formatting is inconsistent. For the first 12 days of a given month, the dates are formatted M/D/YY with the month and date inverted. From the 13th onward, the dates are formatted YYYY-DD-MM.

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Julia Glauberman shared this idea  ·   ·  Admin →

Usage data for admins will be addressed in the future. In the meantime, admins can request usage data from Ex Libris via their Account Manager or Client Relationship Manager.
The date formatting is a known issue and will be addressed later this year.

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  • TIreland@uwaterloo.ca commented  · 

    please provide us access to the same stats as the other version of RefWorks

  • Anonymous commented  · 

    Agreed. I appreciated how Legacy RefWorks allowed you to see new accounts created by month and references added by month. This not only allows us to see that our patrons are actually USING RefWorks, but it can also inform us as to times in the semester where drop-in workshops could be beneficial.
    The current analytics options are "fun" - but not that useful.

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